|
The
headings in this section have been changed slightly to reflect
better the true contents covered.
Training Manager and Instructor Development
The June workshop addresses Instructor Development and
Accreditation. Here are two articles which describe work with the
Trainer Assessment Programme (TAP).
Centrica Training Skills Powered by TAP (May 05)
Richard Malam, Training Manager with
Centrica Learning and Development has been explaining his approach
to the development and certification of training skills.
© 2005 Institute of IT Training
TAP into the news (May 05)
Gill Honey, IT Training Manager at News International has been
outlining the range of ways in which structured training skills
development has helped her department to deliver a greater return of
investment in both Trainers and Training Facilities over the last
six years. © 2005 Institute of IT Training
Current Trends
Here you find
articles which address the state of our industry. First, there are
two from the USA, a November 2004 salary survey and an October 2004
Industry report. Then, we have the UK Research Digest from April
2005 and the 2005 Q1 Market Monitor. Finally, there's a research
study by IDC on the value of extending enterprise learning.
Training magazine's 22nd Salary Survey (Nov 04)
Training magazine's 22nd Salary Survey details what training
professionals are earning and what their prospects are for the
future. ©Training Magazine 2004
2004 Industry Report and
Additional Charts (Oct 04)
Training magazine's 23rd annual comprehensive analysis of
employer-sponsored training in the
United States.
©Training Magazine 2004
Research Digest Apr 05
A roundup of all
the latest facts and figures, compiled with assistance from IT
Skills Research. ©Haymarket Professional Publications Ltd 2005
Market Monitor 2005 Q1 (from IT Skills Research) – May 05
© IT Skills
Research Programme 1998-2005, last modified 13 May 2005
Extending the Enterprise - The Value of Extended Enterprise Learning
(Apr 05)
Independent research
conducted by IDC and sponsored by Intellinex dated April 2005 looks
at how extending enterprise learning can both increase the bottom
line and raise end-customer satisfaction.
©IDC, April 2005
Selling and Marketing Education
No
articles this month.
Learning Media
Knowledge Sharing for the Mobile Workforce (May 05)
Your employees are increasingly mobile. Is your learning?
©MediaTec Publishing Inc 2005
Education Projects
No
articles this month.
Measuring Education Value
Here
are the presentations from the Learning Analytics Symposium, New
Orleans, 2-4 Mar 2005:
Industry
Update on 5 Emerging Themes in Analytics
Opening Address by Kent Barnett,
CEO of KnowledgeAdvisors. Kent provides an industry update.
The Importance of Human Capital Development
Keynote Address by Dr Jeff TH Pon, Deputy Director, Office of
e-Government Initiatives, US Office of Personnel Management.
Learning Analytics Road Map v.2
Jeff
Berk and Jeb Metric of KnowledgeAdvisors discuss the evolution of
learning analytics.
Analytics for Corporate Universities
Danny Brown and Katie Bauer of Nextel Communications present on the
ways Nextel uses learning analytics to monitor and report on their
training programs.
Analytics for Commercial Learning Providers
Denyse McCuistion of Microsoft Corporation and Sara Chizzo of
KnowledgeAdvisors present the tactics and benefits of using learning
analytics technology to manage a channel of professional learning
providers who partner with Microsoft to deliver Microsoft training
to end customers.
Customer Skills and Training Impact – Metrics
and ROI
Noam
Kugelmass, Director of Global Operations Support for SAP Education
presents a new program that Knowledge Advisors and SAP Education are
launching, in conjunction with the ROI Institute, to work with SAP
customers who are interested in using Metrics that Matter™ and the
Phillips ROI Methodology™ to measure the impact that SAP skills and
training investments have on their organization.
Case study from KA showing Human Capital and
Business Results changes
Opening Address by Kent Barnett, CEO of KnowledgeAdvisors, who
presents a case study showcasing the human capital and business
results changes that accrued as a result of a technology training
program.
Running Training like a Business
(warning: > 11Mb)
Keynote Address by Frank J. Anderson Jr., President of Defense
Acquisition University, discusses how to run training like a
business.
Forecasting Impact and ROI
Forecasting Impact and ROI by D. Jack J Phillips, author,
consultant, Knowledge Advisors advisory board member, and ROI
expert, who presents on the need to predict impact and ROI as a
component of your measurement process.
Training Analytics State of the Market
Industry Overview by Josh Bersin, Principle and Founder, Bersin &
Associates, who presents interesting trends in recent years in the
area of learning analytics.
Driving Impact at Nextel University
James Caprara, Vice President of Human Resources Development, Nextel
Communications, presents the best practices Nextel uses to deploy
learning metrics to help manage strategy and make future business
decisions.
Demonstrating the Value of Learning at
MicroSoft
(warning: > 10Mb)
Lutz
Ziob, General Manager of MicroSoft Learning, presents the keys to
success for linking Microsoft company and product strategy with
learning and then using metrics to validate it.
Best Practices for Implementing and
Integrating Learning Analytics
(warning: > 5Mb)
Mark
Whiteside and Dr Chris Hardy of Defense Acquisition University share
best practices in how to tactically roll out a learning analytics
technology quickly and effectively.
Change Management in Learning Analytics
Jeffrey Berk of KnowledgeAdvisors talks about recent research
conducted by KnowledgeAdvisors on the importance of change
management when migrating to a more sophisticated learning analytics
solution.
Here are three more articles followed by two case studies.
Talent Management - Valuing Human Capital (May 04)
To say that someone is “talented” indicates
that they have an aptitude or gift enabling them to perform in an
exceptional manner, relative to the rest of us. It is the job of the
learning organization to mold individuals to maximize their
potential, to help employees find their true talents and leverage
them on the job, and to arm the workforce with the knowledge and
skills necessary to perform in an exceptional manner. If the
learning organization is able to accomplish this feat, it has
increased the value of human capital. The purpose of this article is
to discuss the learning organization’s role in the process of
creating an exceptionally talented workforce and present some
practical approaches to valuing the human capital effects of a
talented workforce.
©MediaTec Publishing Inc 2004
Measuring Effectiveness with Learning Analytics (May 05)
The term “learning analytics” has been thrown around the
training and development industry by everyone from technology
heavyweights to analysts, consultants and practitioners. But what
does it mean, how does it work, and where’s the value? In short,
learning analytics means the study of the impact of learning on its
learners. One of the most common ways to study the impact of
learning is by measuring its effectiveness. This paper links the
two. ©MediaTec Publishing Inc 2005
What Gets Measured, Gets Better - The Application of Learning
Metrics (May 05)
Tom Peters may have said it
slightly differently, but in the end, what gets measured, gets
better. Or stating it in the reverse, what doesn’t get measured will
never get better (and probably wasn’t all that important in the
first place.) This is definitely not true of learning—we inherently
understand its importance, and the ultimate goal of learning is to
make things better, whether it trains an employee on a new skill or
conveys the details of the latest product to the sales team. But is
learning formally measured? If so, how? Test scores tell part of the
story, but what about measuring the downstream impact of learning?
Improving business performance is the new battle cry, and every
process and expense is being scrutinized against its contribution.
Learning is no exception. ©MediaTec
Publishing Inc 2005
Aetna - Measuring Up With an Effective Turnaround (May 05)
Aetna’s metamorphosis began
with a new CEO, a new vision and a new business strategy that would
give the senior leaders accountability for the profit and loss of
their units—a dramatic change in responsibilities from the previous
regime. The task that lay ahead of Aetna’s executive development
staff was vital: retool the 500-plus senior leaders with the
turnaround and “back to basics” skills necessary to succeed. How
would they measure the success of their learning initiatives? The
same way the CEO measures success—with Wall Street numbers: revenue,
income, assets and membership growth.
©MediaTec Publishing Inc 2005
USG - Constructing Learning for a Mobile Workforce (May 05)
The U.S. Gypsum Corp. (USG), which manufactures building materials
like wall panels, ceiling tiles, and cement and composite boards,
has a learning department comprised of two people: Mike Garber,
USG’s director of training and development, and his training
coordinator. Because the company has more than 13,500 employees at
approximately 60 plants and 8,500 distribution centers around the
world, Garber has adopted a mixture of learning solutions in order
to educate a workforce that outnumbers his own staff by about 6,250
to one. ©MediaTec Publishing Inc 2005
Managing Costs/Outsourcing
Here are 16 articles on a wide variety of topics within the areas of
managing costs and outsourcing. First, we have an IDC paper setting
the scene in December 2002. Then, there's a group that looks
generically at process, strategies, pricing strategies, and facts
and figures. After that, there's a few from outsourcing suppliers
describing their capabilities. Finally, look out for a UK whitepaper
on staff versus contractor instructors and an intriguing discussion
about offshore training outsourcing.
IDC Training and Development - Fertile Ground for BPO (Dec 02)
Learning
business process outsourcing (BPO) is in the very early stages of
adoption. In the near term, IDC believes that many large
organizations will shift their buying patterns from discrete
outsourcing of individual learning and development processes toward
more comprehensive BPO as buyers of other HR services have. As the
demand for HR BPO services bleeds into the training and development
function, customer needs and preferences and the competitive
landscape will rapidly evolve. Although different scenarios for
learning BPO exist, IDC believes that over the next three to five
years most relationships will be limited, which is discussed. ©2002
IDC
Training Outsourcing Process (Dec 03)
Organisations
most successful in outsourcing their training function follow some
variation of an industry recognized seven (7) step process.
© 2003-2005 TrainingOutsourcing.com
Pricing Strategies (Dec 03)
There are three
fundamental pricing strategies traditionally used to structure a
training outsourcing deal. Each strategy incorporates the element of
risk. Your tolerance for risk and your willingness to reward for
success should drive your decision on which strategy is best for
your organization. Risk is an important element because you must
understand that the buy side company is always interested in
reducing the costs of training and the supply side company is always
interested in increasing the amount of revenue and profits from the
outsourced training services. These objectives fundamentally are in
conflict.
© 2003-2005 TrainingOutsourcing.com
Top 10 Strategies for Training Outsourcing (Jan 04)
Training Outsourcing is a rapidly growing business strategy...not a
trend! More and more, corporate executives are recognizing the value
of using business process outsourcing companies to perform non-core
activities that are important to the value generation of the
company. Like other approaches to streamlining supply chain
relationships, training outsourcing provides many financial benefits
to both parties. Also, it helps management focus on its core
business by reducing non-value added distractions, it increases
sales to customers outside the current distribution channels, and it
provides greater scalability of overhead costs. But training
outsourcing relationships must be structured properly. There are
many documented failures because fundamental strategies were not
followed. This document provides the Top 10 Successful Strategies
for getting started with outsourcing your training function.
© 2004
TrainingOutsourcing.com
Training Outsourcing - A Bit of History (Jan 04)
In recent
months, the number of research reports and magazine articles
focusing on training outsourcing and training BPO (Business Process
Outsourcing) have increased significantly. Many of these articles
characterize the training outsourcing market as a new and emerging
industry that originated in 1999 when Nortel and
PricewaterhouseCoopers (PWC) engaged in a significant and
comprehensive training outsourcing partnership. However, some would
argue that the Nortel/PWC deal was simply a recent and sizable wave
in an industry that has experienced several waves starting more than
a decade before Nortel and PWC consummated their relationship.
© 2004 TrainingOutsourcing.com
Training Outsourcing Facts and Figures (Mar 04) with
slide 1,
slide 2,
slide 3 and
slide 4
Designed for the
Corporate Executives interested in training outsourcing, these short
information items provide the maximum amount of data on marketing,
sales, revenues, profits, trends, and other updates in a condensed
format.
© 2004
TrainingOutsourcing.com
Convergys Learning Vaults into the Training BPO Top Tier (Jun 04)
Strengthened by its
recent acquisition of custom e-learning leader DigitalThink,
Convergys Learning Solutions is serving the training outsourcing
field with a complete portfolio of in-house capabilities. It targets
all aspects of employee and customer training on an international
stage.
© 2004 TrainingOutsourcing.com
Raytheon Strengthens its Presence in the Corporate Training Field
(Apr 05)
A
learning company that first earned its stripes training US military
pilots in the 1930s is today a major player in the fast-growing
field of training outsourcing in the corporate world. It offers
clients seven decades of turn key expertise.
© 2004 TrainingOutsourcing.com
Intrepid Learning - Training Perspective wins over clients (Jun 04)
To appreciate
the rapid growth of the training outsourcing field, consider how one
company has vaulted from startup to seasoned provider of
enterprise-wide outsourcing within a single year. It claims its
biggest obstacle isn’t the competition; it’s the “status quo
mindset” within internal training organizations.
© 2004
TrainingOutsourcing.com
General Physics Brings Experience and Quality to Learning BPO (Jul
04)
The current wave of interest by organizations in training
outsourcing is often traced by experts to 1986, when the General
Physics Corporation (GP) was signed by General Motors to become a
full service provider of certain employee learning services. It was
a natural step for GP, a veteran provider of performance improvement
products and services to Fortune 1,000 companies, utilities and
government customers.
© 2004
TrainingOutsourcing.com
Staff versus Contract Instructors Whitepaper (Jul 04)
The largest
single expense for training organizations is the cost of
instructors, both full-time staff instructors and contract
instructors. Therefore, it is vital to thoroughly understand
instructors' true and complete costs, how to compare staff and
contract instructors, and when and how to use each of them.
© 2004 The Training
Associates
Accenture Learning Offers Global Approach to Outsourced Training
(Aug 04)
Accenture Learning brings the experience of a worldwide consulting
firm to help clients improve their learning processes. Its solution
leverages collaborative, long-term business relationships that
deploy leading technologies and global program management of the
learning function.
© 2004
TrainingOutsourcing.com
Intrepid and Autodesk - Thoughts on Customer Education (Apr 05)
Intrepid Learning
Solution's recent announcement of a major deal with Autodesk
demonstrates the company’s foothold in the critical and
highly competitive training outsourcing market. This multi-year,
enterprise-wide deal is a perfect example of a partnership created
for the purpose of value creation as opposed to cost reduction. Many
professionals in the training industry and some corporate executives
continue to look at outsourcing as a cost discount strategy. But in
the partner and customer training segment, it’s really more about
value creation. It is more about how to leverage the value from
intellectual property and transform it into future revenue streams
for the business.
© 2005 TrainingOutsourcing.com
Offshore Training Outsourcing, with Benefits, Concerns, Models (Apr
05)
Recently, there has been a lot of conversation about the rising
trend of outsourcing in the training industry; however, few of these
deliberations have focused on the topic of offshore outsourcing.
The purpose of this article is present some thoughts on potential
benefits and real concerns associated with offshore training
outsourcing and to describe some of the emerging models that are
being used to provide offshore outsourcing services. Hopefully, we
can initiate some dialog throughout the industry about offshore
training outsourcing so that organizations can intelligently assess
the potential for outsourcing and structure effective relationships.
© 2005
TrainingOutsourcing.com
The Maturation of a Training BPO - from Inception to Partnership
(Apr 05)
Under
the constant barrage of information and opinions surrounding
training outsourcing, here is a real-world case study. The case
study is neither a fairy tale nor fictional model, but a time-tested
and proven business relationship that reviews four fundamental
phases that led to a successful partnership.
© 2005
TrainingOutsourcing.com
Instructor Resourcing
No
articles this month.
Education Administration
No
articles this month.
Skills Gap/Technical Certification
Finally, here are four articles on certification. First, IDC looks
at which training certification is important. Then, there's a USA
salary survey which supports the fact that (certain) certified
professionals earn a lot more. After that, there's a description of
how MicroSoft has introduced performance-based testing into its MCP
programme. Finally, there's a look at low-value electronic
transactions.
The Value of Quality Training in Sophisticated
IT Environments
– IDC (Sep 04)
Does IT training make a difference? Cushing Anderson, IDC’s research
director of corporate learning and performance, thinks so. In this
issue of IDC Analyst Connection, Anderson participates in a Q&A with
EMC Corp. Through his responses he explores training from many
angles—bringing new insights to executives and training managers.
Anderson states that training solutions integrating business
processes are more valuable than purely technology-focused training.
He highlights the difficulty—and importance—of measuring ROI, and
differentiates training “boot camps” from long-term education. As
the bottom line, Anderson cites IDC research indicating that more
than 78% of companies see training certification improving
implementation speed and effectiveness. He also notes that factors
such as reduced operational risk and downtime, faster problem
resolution, fewer support calls, and other training-related
benefits—can result in significantly increased ROI from
organizations’ storage solution implementations. ©IDC, September
2004.
The Big Payoff - CertMag 2004 Salary Survey
(Dec 04)
There’s no doubt that certified professionals can earn
more-than-respectable salaries. This annual (USA) industry-wide
study shows which areas are worth more than others to pursue.
©CertMag 2004
Microsoft incorporates performance-based
testing into the Microsoft Certified Professional programme
(Dec 04)
The
Microsoft Certified Professional (MCP) program is one of the most
successful certification programs in the industry with over 1.7
million individuals accredited all over the world. During 2005,
Microsoft will be incorporating performance-based testing into a
range of MCP exams. In this Q&A interview, representatives from
Microsoft, Thomson Prometric Pearson VUE answer key questions about
the new testing methodology. © Copyright TrainingReference.co.uk
2003 - 2005
Certification - Get ready to look after the
pennies (Apr 05)
Alan
Bellinger looks at the rise of low-value electronic transactions and
the skills required to build the systems and infrastructures that
support them. © Haymarket Professional Publications Ltd 2005
|
