CEdMA-Europe Members' Newsletter - November 2005


Welcome to the eleventh CEdMA-Europe Members' Monthly Newsletter, which will be sent out at the end of November to CEdMA Europe members, to European colleagues of CEdMA USA members, and to CEdMA USA members. As usual, you will learn about updates to our forthcoming programme of events (see below), and there is the collection of recent articles whose content is consistent with the important topics that you our members voted to cover in our recent Conferences.

But first let me tell you about updates to the website. First, I have compiled a list of websites used to gather information for these newsletters (including the one mentioned by Mike Kean at the last conference). Also, the list of recommended suppliers now contains those who have delivered the personal development sessions at the last three conferences. You can access these from the members-only section.

I have split out the News section from Reviews and Current Trends, and further broken it down into its source, USA or Europe. There are 20 items in News (USA), ranging from mergers to awards at major events. News (Europe) contains five individual items plus the regular reports from IT Skills Research and IT Training Press Releases. Reviews and Current Trends contains the Market Monitor for Q3 then a view from IDC on investment in Learning and Development. This is followed by Bersin's view on the move from "Corporate Universities" to "Learning Services".

Training Manager/Director Development has an interesting view on how to cope with too many requests for training! Then, there's a series of articles from the VP of Market development at Accenture which concentrates on the changing role of the training manager/director. Selling and Marketing Education contains two articles addressing the need to market and sell Learning to executive management.

Learning Media has 15 articles and starts with a detailed report from down under on emerging technologies. There are three items on LMS's (the subject of our workshop in Jun 06). There is also a very interesting white paper on translation and localisation. Finally, there are three articles on 3D Games: a review of what's happening with three companies putting together the ZFUZION solution; a white paper from Caspian (who'll be presenting at the Jan workshop); and how assessment in serious games is providing proof of learning.

Case Studies and Projects covers three case studies on implementing an LCMS, Learning Objects and Blended Learning. Measuring Education Value has three articles: the seven key learning indicators important to CEO's; whether to buy or build a "dashboard"; and the value of testing and assessment.

Managing Costs/Outsourcing contains an IBM research study on outsourcing the learning function and two items from a Training Process Framework to assist in standardising the terminology associated with training business process outsourcing, and a view on the need to build a successful relationship between the learning organisation and the outsourcing provider.

Finally, in Skills Gap/Technical Certification, thee are two articles about Microsoft. In particular, Lutz Ziob, GM for Microsoft Learning (and for one month a few years ago a CEdMA Europe Board Member) discusses how the evolution of certification aims to meet the demands of today's IT departments.



10-11 November Conference Review

"Getting Ready for Business in the Future"




18 individuals from 11 member companies plus one guest attended the CEdMA Europe Autumn Conference on 10-11 November at the Initial Style Conference Centre in Horsley, Surrey, where the theme was "Getting Ready for Business in the Future". A highlight of being in Horsley Towers was a tour of the site where rumour has it there are quite a few ghosts. Although we didn't find any ghosts, there were plenty of high spirits both during and after hours. Overall, the event was rated 4.7, with customer speaker Richard Malam of Centrica and Phil Lawman talking about the HP trigger-based marketing project taking the honours with 4.8. A very useful discussion also took place on the forthcoming programme of events (see below).

Back to top




Workshop on 24 January - "Trends in e-Learning Course Development "




The winter CEdMA Europe half-day Workshop will take place on 24 January 2006 1330-1700 UK time at Avid Technologies, Pinewood Studios (here's directions). Car parking is plentiful but we all need to get a visitor permit from the security gate. The final list of names will be forwarded to Security. There's no camera allowed, but you might, just might, see someone famous......

The speakers will be Mike Dowsey and Chris Brannigan, CEO of Caspian Learning. Before the break Mike will cover what the recent surveys are saying, what's new in e-Learning and what rapid e-Learning is all about. Then, Chris will cover the education psychology principles involved as they relate to e-Learning, memory science and engaging minds. After the break, Chris will lead a practical session with hands-on.

For more details, look here.

Back to top

Advance notice for 2006 Events
We now have dates for the workshops and conferences in 2006, so please have mark the dates below in your 2006 planner! Please note that all workshops will be on Tuesday afternoons, as in 2005, and not as originally announced for Wednesdays.

Tue 24 Jan, Workshop "Trends in e-Learning Course Development, Avid Technologies, Pinewood Studios, Bucks

Tue 14 Mar, Workshop "End-user assessment process with Learning Analytics feedback (Metrics that Matter)", SAP Bedfont

Thu 11 May - Fri 12 May, Conference, "How to Improve Education Sales", Initial Style Conference Centre, Midlands or North, UK

13 Jun, Workshop "Introduction to Learning Management Systems", TBA

Tue 26 Sep, Workshop, "Internal Selling Experiences", TBA

Thu 16 Nov - Fri 17 Nov, Conference, TBA, Learning Lab, Telford

Back to top



Recent Articles from the Education and Training Press


The headings in this section have been changed yet again to reflect better the true contents covered.

News (USA)


Saba to Acquire Centra (Oct 05)

Oct 12: Saba announced that it will acquire Centra Software, a Lexington, Mass., collaborative learning provider. The acquisition is expected to close near the end of the year. © 2005 VNU Business Media


Questionmark Partners with Zeroed-In for Results Tracking (Oct 05)

Oct 13: Assessment software provider Questionmark today announced that the Questionmark Perception assessment management system has been integrated with CLO Dashboard, an innovative learning and performance dashboard system from Zeroed-In Technologies.

©MediaTec Publishing Inc 2005


Blackboard to Acquire WebCT (Oct 05)
Oct 19: The second major acquisition of the month in the e-learning space was announced on Oct. 12. Blackboard, a provider of enterprise software and services to the education sector, announced that it would acquire WebCT, a Lynnfield, Mass.-based competitor. © 2005 VNU Business Media


Utica National Insurance Selects GeoLearning LMS Suite (Oct 05)
Oct 19: GeoLearning, a West Des Moines, Iowa-based managed learning service and learning platform provider, announced last week that Utica National Insurance Group in New Hartford, N.Y., has selected its GeoMaestro LMS suite. The insurance provider will use the software to deliver training content and manage enterprise-wide employee performance.
© 2005 VNU Business Media


Growth in Training Outsourcing will continue in 2006 (Oct 05)
Training outsourcing will continue its impressive growth in 2006, including an expanding role in HR outsourcing contracts, researchers predict. The forecast was part of an industry assessment delivered at ASTD's Outsourcing Learning: Trends and Strategies conference Oct. 18-19 in Arlington, VA.

©Learning Circuits 2005


SumTotal Systems Reports Preliminary Results, Names Interim CEO
(Oct 05)
Oct 19:
SumTotal Systems Inc., a provider of learning and business performance technologies and services, announced its preliminary financial results for the third quarter ended Sept. 30, 2005, and the appointment of Donald Fowler, chair of the company’s board of directors, as the company’s interim CEO.
©MediaTec Publishing Inc 2005


SumTotal CEO Steps Down (Oct 05)
19 Oct: Less than a month following its acquisition of Pathlore Software Corp., SumTotal Systems has announced the resignation of CEO R. Andrew Eckert. Board Chair Donald Fowler will serve as an interim replacement for Eckert, who left to accept a CEO position in a different industry.
© 2005 VNU Business Media

Provinent Merges with VitesseLearning (Oct 05)
Oct 20: Provinent announced its merger with VitesseLearning, forming a customized learning company with $20 million in combined billings.
©2005 Questex Media Group Inc

TechLearn Best of Show Awards (Oct 05)
Oct 20: Find out which companies and products have the best potential to change the future of the learning and training industry.
©2005 Questex Media Group Inc

Element K Selected by IBM (Oct 05)
26 Oct: Element K, a Rochester, NY-based learning solutions and services provider, announced on Oct 21 that it will develop learning content for Domino 7.0, Workplace and IBM WebSphere Portal. The development agreement gives IBM customers access to Element K modalities such as instructor-led training, e-learning courses, hands on virtual labs and reference materials.
© 2005 VNU Business Media

SyberWorks LMS Suite Offers Online Question Creation (Oct 05)
26 Oct: Waltham, MA-based e-learning solutions and learning management system (LMS) provider SyberWorks has announced the introduction of online question creation. The new functionality, which uses information stored in SyberWorks Training Center LMS database to compose questions, requires no knowledge of HTML, Flash or e-learning development. Users are able to create questions such as single-correct, multiple-correct, true/false, fill-in-the-blank and item-matching over the Internet.
© 2005 VNU Business Media

CLO Symposium - 29-30 Oct, Huntington Beach, Awards (Nov 05)

A list of awards announced at the symposium.

©2005 MediaTec Publishing Inc

Intrepid Learning Solutions to Provide MSN With Outsourced Training (Nov 05)
02 Nov: Intrepid Learning Solutions, a Seattle-based provider of training, consulting, outsourcing and research services, has won a multiyear contract to provide the MSN division of Microsoft Corp. with outsourced training services for its sales team. The services it will provide MSN include learning strategy and assessment, curriculum design, development and maintenance, instructor-led training delivery and management, training administrative services, and training evaluation, measurement and reporting. © 2005 VNU Business Media

OnDemand Software Offers New LCM System (Nov 05)
02 Nov: OnDemand Software, a King of Prussia, PA-based division of Global Knowledge, has announced the availability of its Pathways v.4.5, a learning content management system that allows companies to design, manage and deliver Web-based instruction. The technology, which aggregates and integrates all of a company's learning content in a Web-based environment, enables expanded use of educational materials. Existing browser deployment content can be used to create courses and add assessments so all online learning is accessible through a common interface.
© 2005 VNU Business Media

LCMS Market to Grow 30 Percent (Nov 05)
Nov 3: Bersin estimates the Learning Content Management Systems market at $60 million today. ©2005 Questex Media Group Inc

CLO Symposium EMEA - 2-3 Nov, Barcelona, Keynotes (Nov 05)

The main messages delivered by the five keynote speakers.
©MediaTec Publishing Inc 2005


Saba Releases Competency-Driven HCM Solution (Nov 05)

Nov 8: Saba, a provider of human capital management (HCM) solutions, announced that has introduce a comprehensive competency management solution. ©MediaTec Publishing Inc 2005


LearnShare Releases LMS for Small- to Mid-Sized Companies (Nov 05)

Nov 10: LearnShare, the consortium of Fortune 1000 companies organized to research, design, purchase, package and share best practices in the training and development field, announced the launch of LearnPak, an affordable, feature-rich learning management system designed to meet the needs of small and mid-size companies. LearnShare's LearnPak combines many of the features and functionality of the LearnShare LMS, designed by and for its large company membership, stocked with off-the-shelf discounted content from recognized providers on a pay-per-use basis. ©MediaTec Publishing Inc 2005


Cisco Joins Push to Increase Women in IT (Nov 05)
Nov 16: San Jose, CA.-based electronic network provider Cisco Systems is troubled by the 19 percent decline of women in the information technology field that the Information Technology Association of America (ITAA) has noted over the last eight years. Last week, the company announced that it had joined forces with the National Center for Women & Information Technology (NCWIT) to combat the problem.
© 2005 VNU Business Media


Oracle Adopts OnDemand Software for End-User Training (Nov 05)

Nov 16: King of Prussia, PA - OnDemand Software, a division of Global Knowledge, announced that Oracle Corp. will use the OnDemand Personal Navigator learning platform to develop an enhanced version of the Oracle User Productivity Kit, an end-user training solution that will cover all of the Oracle enterprise software product lines. ©MediaTec Publishing Inc 2005


Back to top


News (Europe)

Brightwave delivers e-learning for Microsoft Tablet PC resellers
(20 Oct 05)
Brightwave has teamed up with Microsoft to create a product knowledge course that’s delivered on the topic of the training: the Tablet PC. The e-learning programme aims to increase knowledge of the Microsoft Tablet PC and its features among Microsoft’s value-added resellers. Designed in a cartoon style with a ‘road warrior’ theme, it is now being rolled out to Tablet PC resellers across the UK. "By increasing the product knowledge among its resellers, Microsoft hopes to not only increase its bottom line sales, but also improve the general awareness of the Tablet PC’s unique features," said Charles Gould, managing director for Brightwave. "The course uses scenarios and stories to help resellers identify selling opportunities, understand the product’s unique selling points and be able to demonstrate it confidently to a variety of target audiences. "Gould added: "E-learning was the best training vehicle in this situation because the majority of resellers are on the road a lot so they need to be able to access the training from anywhere. And what would be better than using the topic of the training - a Tablet PC - as the actual training tool!"
© 2003 - 2005

Freelance suppliers resource MoD project (04 Nov 05)
Freelance trainer suppliers BroadSkill and Synergy have been selected as the resource providers for one of the UK's largest IT user training initiatives. The suppliers say the project is valued at over £3 million in year one and involves training around 175,000 staff. In March of this year, the ATLAS consortium was selected by the MoD to supply Increment 1 of the Defence Information Infrastructure (Future) project. Over 10 years, the project aims to replace numerous individual information systems throughout the MoD with a single, more efficient information infrastructure. BroadSkill and Synergy say they will provide the end user training element as sub-contractors for EDS, the prime contractor for the ATLAS consortium. The project will include Microsoft Office 2003 and Windows XP training. It is envisaged that the delivery will consist of a mixture of classroom-based training and floor walking. This first phase is expected to run for a year from this December and will involve up to 100 trainers and training coordinators. To help with resourcing, the two providers say they will establish an 'ATLAS Academy' designed to reskill suitable military personnel who are reaching the end of their engagements as trainers. Stephen Fletcher, MD at BroadSkill, said: "This is a tremendous opportunity for some of our existing freelance trainers to secure long term work. I'm also pleased by the establishment of the ATLAS Academy which will provide an injection of new talent into the training industry and allow those making the difficult transition to civilian life to establish new rewarding and profitable careers." Daniel Hanlon, MD at Synergy, said: "We went through a tough bid process in competition with some of the largest training providers in the industry and I'm very pleased that our offering has been deemed to be the most attractive. Our focus now is on working closely with BroadSkill and ATLAS to make the delivery an equal success." © 2003 - 2005

Where are the UK's Chief Learning Officers? (09 Nov 05)
Major UK employers do not seem to recognise the need to appoint Chief Learning Officers, according to recent research. Of the top FTSE 100 companies surveyed by training firm Thomson NETg, only one unnamed firm employs a chief learning officer, compared with about 50% of Nasdaq 250-listed companies in the US. In the US, the position of chief learning officer has increased in popularity over the past five years. Businesses in the UK risk falling even further behind their American counterparts if they fail to react, researchers warned. One of a chief learning officer's key responsibilities is to link staff development with business goals to ensure the workforce has the right skills to drive the company forward. For any business to prosper, the strategic planning and implementation of coherent and comprehensive training is imperative, said Mike Summers, director at Thomson NETg. "There is an empty chair at the boardroom table in nearly all UK-listed companies," he said. "Our poll clearly highlights gaps in UK business strategies and that we're far behind the US in viewing staff development as a strategic business factor."
© 2001 - 2005 The Training Foundation

Lloyds TSB Selects SumTotal (16 Nov 05)
SumTotal Systems, a Mountain View, CA,-based provider of learning and business performance technologies and services, announced last week that U.K. bank Lloyds TSB has deployed the SumTotal Enterprise Suite. The financial house will use the technology to improve employee performance as part of its Performance Learning Management System initiative, a push to centralize and automate the company's learning functions.
© 2005 VNU Business Media

Capita survey finds positive views on budgets (24 Nov 05)
A survey of attendees at the recent Chartered Institute of Personnel and Development (CIPD) Conference found that 80% believe training budgets in their organisations will either remain the same or increase in 2006. The poll, undertaken by Capita Learning & Development, also found that over 75% of respondents believe that training is given appropriate attention within their organisation. "These findings suggest that employers recognise that people are an organisation’s finest assets", commented Sally Worsley-Speck, research manager at Capita Learning & Development. "High quality training is in demand and today it’s imperative that employers see newly acquired skills in action and the added value that training brings to that organisation." 60 people were questioned in the survey which also found that 93% of senior managers had so far attended a training course in 2005. Management level courses in 'management and leadership' and 'people skills and communication' (19% each) were identified as key skills which organisations would benefit most from.
© 2003 - 2005

Industry News from IT Skills Research (Nov 05)
What's going on in the world of IT training and skills.
© Copyright 1998-2005 IT Skills Research

IT Training Press Releases (Nov 05)
Press releases in Nov 05. ©Training Press Releases 2005


Back to top


Reviews and Current Trends


Market Monitor 2005 Q3 (from IT Skills Research) – Nov 05

© IT Skills Research Programme 1998-2005, last modified 22 Nov 2005

The Chief Learning Officer’s Investment Portfolio: One Year Later
(Nov 05)

In 2004, members of the CLO Business Intelligence Board were surveyed on how their organizations would invest in learning and development over the next year. One year later, Peter McStravick of IDC takes a look back and a look ahead at next year's investment forecast. ©MediaTec Publishing Inc 2005


Death of the Corporate University, Birth of Learning Services (Nov 05)

In his High Impact Learning Organization® research and workshops, Bersin talks with training managers and directors about their challenges in organization, management and governance.  Nearly every organization tells him the same thing: their current organization model for corporate training is undergoing a dramatic change.  This article summarizes these changes and what they mean for you. ©2005 Bersin and Associates


Back to top


Training Manager/Director Development


Life of a Training Manager: More Resources, Please (Oct 05)
One dilemma that most Training Managers would love to have is to be blessed with an over abundance of work. While at first glance this might seem to be an attractive proposition, this situation also however presents tremendous challenges. ©2005 Questex Media Group Inc


In Conclusion

This series of articles from Jeanne C Meister, the vice president of market development at Accenture Learning, gives us a view on the changing role of the training manager/director. ©2005 MediaTec Publishing Inc


What’s on the Mind of Your Senior Executives? (Nov 05)


Business Intelligence & Learning: Improving Customer Service & Sales (Oct 05)


The CLO’s Role: Marketing Learning Success (Jul 05)


Learning’s Role in Transforming the IT Workforce (Jun 05)


What’s In a Name? (May 05)


The CLO’s Role: What’s Next? (Apr 05)


Back to top


Selling and Marketing Education

Why Learning Must Be Marketed (Oct 05)
Enterprises make significant investments into the marketing and sales of their products and services, easily ranging from 10 percent to 50 percent of total costs. This is very different when you look at the average corporate learning function. Typically, learning functions spend significant percentages of their budgets in product (course) development or acquisition, but assume that their customers (employees) will come and buy. Their investments in marketing and sales are almost nonexistent. Nick van Dam explains why.
©MediaTec Publishing Inc 2005

Sell Learning to Gain Executive Support (Nov 05)

Executives understand that corporate education activities bring value to an organization in many ways, but that understanding does not always translate into financial support for learning initiatives or development programs. Often, chief learning officers must present a case to gain the funds required to bring their learning plans from paper to post. The Center for Effective Performance has come up with five actions learning leaders can employ to help gain executive support. Kellye Whitney explains. ©MediaTec Publishing Inc 2005


Back to top

Learning Media


Emerging Technologies – A detailed Report (Aug 05)

A very comprehensive overview from AU of the state of learning technologies. This report covers all the key areas - VoIP, blogs, wikis, standards, pedagogy, e-portfolios, podcasts, and so on. ©Australian Capital Territory, Canberra, 2005


Blended Learning Automates the Business of Training (Oct 05)
The emerging trend of "blended learning" takes advantage of new technologies to address varied needs while making the most of the training budget.
©2005 Questex Media Group Inc


Standards – heaven or hell (Oct 05)
Learning Circuits, in conjunction with E-Learning Network News, ran a short survey in July 2005. Donald Clark of EPIC looks at the results then looks at the views of the many dissenters and sceptics who do not see standards as having provided value for money. ©2005 EPIC

Creating an Environment that Facilitates Informal Learning (Oct 05)
There are dozens of different ways to dispense learning and development opportunities to teach, encourage use of learning tools and otherwise foster acquisition of the skills and knowledge required to enhance performance and create the bottom line impact that all organizations want. But informal learning, the kind that happens between co-workers outside the classroom, should not be discounted. Studies have shown that when Bob asks Sally one desk over to show him how to conduct X or Y procedure, that learning is just as effective and often more long-lasting than learning derived from another source. Further, there are many ways to encourage this type of just-in-time knowledge sharing, and capture the knowledge for future use.
©2005 MediaTec Publishing Inc

Learning Management - the Enterprise Approach (Nov 05)
The high-impact learning organization can be vitally linked to the management system that serves as its foundation. However, there are some pitfalls to successful implementation. Josh Bersin describes how to choose an enterprise LMS.
©MediaTec Publishing Inc 2005


E-Reference: The Real Just-in-Time Training (Nov 05)
Bob Mosher was recently talking with a colleague about how blurred the definition of e-learning has become. For many organizations, it means an online tutorial or Web-based training. For others, it involves different modalities, such as synchronous technologies. And for others, it includes Web communities driven by threaded message boards, blogs or wikis. The point here is that e-learning has expanded tremendously, and you seem to need a scorecard to know the players. ©MediaTec Publishing Inc 2005


Taking E-Learning on the Road (Nov 05)
Your company has an e-learning package that is immensely popular at home. Feedback and measured results indicate that employees are engaged, informed and motivated when companies use your approach. But when you take your package abroad - either at the request of a global corporation that wants to reach non-English-speaking employees in other countries, or as part of an aggressive marketing plan to reach new customers overseas - you suddenly see your ratings and effectiveness plummet. What went wrong?
©2005 Questex Media Group Inc


Is the time right for mLearning? (Nov 05)
Everyone's asking for increased efficiency while workers are spending more and more time out of the office. Is it a surprise then, that more and more companies are turning to mobile learning.
©2005 Mindcrossings

Course Management Systems Versus Learning Management Systems (Nov 05)
One question that vexes many e-learning specialists is, "What is the real difference between course management systems (CMSs), like WebCT and Blackboard, and learning management systems (LMSs), like NetDimensions EKP, Saba, and SumTotal?" Here's a description of what CMSs are and the issues that arise when using them, followed by a similar discussion of LMSs. ©2005 Learning Circuits

Review: SumTotal 7.0 (Nov 05)
SumTotal also sets a high standard for balancing elegant design and a flexible user environment. Especially notable is the new workspace for training administrators and the common interface used for both the standard reporting and analytics. ©2005 Learning Circuits

Can computers teach skills? (Nov 05)
When any trainer is first introduced to the concept of e-learning, they are likely to come up with the same key questions. In this article Clive Shepherd asks: "What exactly is e-learning, and when should I use it?".
©2001 - 2005 The Training Foundation

Meeting the Challenge of Global Training Programs (Jun 05)
This white paper from Adayana discusses their multi-lingual courseware development for multi-national clients.
©2005 Adayana

Trend: 3D Training (Nov 05)
3D training. It might sound like something out of a science-fiction novel, but it’s starting to happen now. From the basic to the complex, 3D approaches are under development and—in some cases—already available.
©2005 Learning Circuits

Learning-based games in training - engaging minds (Jun 05)
This white paper from Caspian Learning discusses one innovative aspect of the use of technology in training and that is the marriage between 3D gaming technology with learning and memory science.
©2005 Caspian Learning

Proof of Learning: Assessment in Serious games (Oct 05)
In Houston, Texas, a new hire steps onto a simulated offshore drilling platform and rehearses safety protocols. In Washington, D.C., a firefighter surveys a digital raging forest fire and chooses locations for trenches and firebreaks. A soldier in Iraq prepares for an upcoming mission using a detailed simulation of the urban battlefield. And a high school student in Portland, Oregon, manages the political campaign of Abe Lincoln as he tries to beat out Rudy Giuliani in the presidential elections of 2008. Games and game technology are poised to transform the way we educate and train students at all levels. Education and information, skill training, even political and religious beliefs can be communicated via video games. But these games and repurposed game technology, collectively called "serious games," have yet to be fully embraced by educators. ©2005 CMP Media Inc.

Back to top


Case Studies and Projects

Case Study - Implementing an enterprise-wide LCMS (Oct 05)

This case study profiles a financial services firm that is using a Learning Content Management System as the repository for an enterprise-wide content management strategy. ©2005 Bersin and Associates


Case Study - Learning Objects (Nov 05)

This case study looks at the more strategic side of learning content management by studying the business requirements of Greene Consulting. ©2005 Bersin and Associates


Case Study: Blended Learning Fuels Sales at Toshiba (Nov 05)

Toshiba America Business Solutions keeps winning awards for turning dealer training into sales of its office equipment. And with good reason.

©2005 Learning Circuits


Back to top


Measuring Education Value

Seven Key Learning Indicators your CEO really needs to know (Oct 05)
Chris Moore describes his seven KLI's in the Learning Dashboard.

©2005 Zero-ed In Technologies


Buy versus Build (Oct 05)
Considerations for Clients buying CLO Dashboard.

©2005 Zero-ed In Technologies

Validating Knowledge through Testing and Assessment (Nov 05)
Ensuring that learners leave training with the skills they need is essential to the CLO's mission. Taking a performance approach to testing and assessment leads to greater productivity, fewer errors and more confident employees.

©2005 MediaTec Publishing Inc


Back to top


Managing Costs/Outsourcing


Outsourcing the learning function: Laying the groundwork for a successful transformation (Aug 05)
Recently, IBM completed a major research effort to better understand some of the key decisions and risk mitigation strategies associated with multiprocess HR outsourcing. As part of this research effort, we conducted interviews with a range of providers, consultants, academics and individuals responsible for outsourcing arrangements. The findings from this research, coupled with our experience in helping clients outsource their learning function, provides us with some important insights that influence the ultimate success of a learning outsourcing effort. This report focuses on how organizations can apply the lessons from our research and experience to their own learning functions.
©2005 IBM Corp


Training Process Framework (Nov 05)

To assist those not so familiar with the processes inherent in structured training organizations and to assist in standardizing the terminology associated with training business process outsourcing, has created the "Training Process Framework". This framework defines 22 business processes within four functional process categories. Your organization may use a different nomenclature for these processes but our research shows that all learning organizations perform each of them at some level of sophistication.


A Successful Outsourcing Engagement, Step-by-Step (Nov 05)
To conduct a successful outsourcing engagement, learning organizations must devote considerable time and energy to pre- and post-planning. Jim Hanlin, Ph.D, chief operating officer of, describes the relationship between the learning organization and its outsourcing provider like dating. “You’re learning about each other through examination, questioning, documentation, further clarification. You need to get that dating out of the way before you get married,” he said. ©2005 MediaTec Publishing Inc


Back to top

Instructor Resourcing
No articles this month.

Education Administration
No articles this month.

Skills Gap/Technical Certification

Microsoft Learning Solutions Tied to Product Launches (Nov 05)
New IT certifications support launches of Visual Studio 2005, SQL Server 2005 and BizTalk 2006. ©Questex Media Group Inc


Microsoft's new generation of certification programmes (Nov 05)
Microsoft Learning has announced a new three-tiered certification programme that it says will better reflect the changing IT environment and the needs of IT professionals and developers. In this article, Lutz Ziob, general manager for Microsoft Learning, discusses how the evolution of certifications and learning tools aims to meet the demands of today's IT departments.
© 2003 - 2005


Back to top


And, Finally.....


A story of three engineers (showing different approaches to problem-solving)

A mechanical engineer, a systems engineer, and a software engineer are in a car driving down a steep mountain road when the brakes fail. The driver desperately pumps the brake pedal, trying to control the speeding vehicle around cliff-edge bends, while the passengers do their best not to panic. As the car hurtles towards an impossible corner the driver spots an escape route into a hedge and a haystack beyond, where the car eventually grinds to a surprisingly safe stop. The three engineers all get out, shaken, relieved, and take turns to assess the situation.

'Hmm,' says the mechanical engineer, 'It looks like a brake line was leaking - let's repair the split, bleed the brakes, and we should be able to get on our way..."

The systems engineer thinks for a while and says, 'Maybe we need to contact the manufacturer and the dealer to confirm exactly what the problem is..."

The software engineer slowly climbs into the driver's seat and, gesturing for the others to join him, says, 'How about we get back on the road and see if it happens again?..'

Back to top


Feedback, please!


Once again, 
I would really like to get input from you, the readers. I am also trying to create a library of useful articles on the website, all of which will appear first in a newsletter. If you have any article to contribute, please send it.


I look forward to seeing you in Horsley.


Mike Dowsey

Business Development Manager