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CEdMA-Europe Members' Newsletter - April 2006

Index

Welcome to the fourth CEdMA-Europe Members' Monthly Newsletter of 2006, which will be sent out at the end of April to CEdMA Europe members and to European colleagues of CEdMA USA members.

As usual, you will learn about updates to our forthcoming programme of events (see below), and there is the collection of recent articles whose content is consistent with the important topics that you our members voted to cover in our recent Conferences.

The News section contains not only articles with the whole month's news but also individually dated press releases.

In Reviews and Current Trends, we have the results of two studies, one on C-level perceptions of the value of learning (by IBM and ASTD) and the other on future directions of e-Learning (by the eLearningGuild). Also, there's review and comment on global learning, diversity, different generations, and competency-based learning.

The Training Manager/Director Development articles follow the usual theme of providing useful support to you, so among other things there are articles on aligning strategies with content, continuous learning, the brain drain, and partnering.

Again there's only one article in Selling and Marketing Education, this time about marketing training to your workforce.

As usual, Learning Media has several interesting articles. Look out for a paper on designing technology-rich learning spaces. There's also materials on informal learning, several aspects of e-Learning, LMS/LCMS's and creating your first Podcast.

Case Studies and Projects has descriptions of six organisations' projects, but also has a description of linking learning and performance to maximize application functionality,

Measuring Education Value has a couple of generic articles followed by the materials from all 14 sessions at the Learning Analytics symposium by Knowledge Advisors in March 2006.

In Processes/Managing Costs/Outsourcing, there's a description of how AutoDesk outsourced its sales training, and two articles about partners and partnering. One is generic while the other very specifically describes offering capability.

There are several articles in Instructor Topics, covering becoming a trainer, teaching "techies", training needs analysis, collaboration tools, and ensuring that the training is culturally relevant.

Education Administration has content for a change. There's a case study about CourseBooker at KnowledgePool and articles on scheduling and data archiving.

In Skills Gap/Technical Certification there are three articles on how companies are addressing the skills gap and looking at certification, one on how best to study for certification, and finally one on IT administrators.

 

 

Conference on 11-12 May - How to improve education sales
 

 

 

 

The spring CEdMA Europe conference will take place on 11-12 May at the Initial Style Conference Centre at the The Mill and Old Swan at Minster Lovell near Oxford, where the theme will be How to improve education sales.

We are changing Pulse of the Industry to get everyone to share their hot topics, which will form a session in itself on day two. Pulse is intended to help introduce everyone, and help with networking during the event, as individuals explain what their key interests are. By limiting each summary to 5 minutes with one speaker per company, we can then move on to Routes to market for selling training, our first discussion session, which will be led by Phil Lawman.

Our personal development topic to help us with education sales is Improving our consultative selling skills, where Jim Wigg of Epicurean Associates will lead the session. (Some of you will remember Jim from the session he ran in Bristol in November 2004.)

On Friday morning, Justin McCarthy leads another discussion session, this time on Education pricing strategy and tactics.  After the break, Steve Moody will lead us in a discussion on Writing good proposals.

On Friday afternoon in Hot issues/topics, we'll bring together the input sent in advance which then gets qualified during Pulse and is discussed at length along with any other conference-specific outcomes. Finally, we have a short Planning the next conference session followed by an even shorter AGM.

CEdMA Europe members have two places at this event at no charge. Additional places for members and places for non-members (prospects or colleagues of CEdMA USA members) are charged at £195 (exclusive of VAT).

Overnight accomodation with breakfast costs £110 per night, payable to Style Conferences

For further information and booking (no forms required!), please visit here.

Alternatively, simply to book, send me an email.

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Advance Notice

The late autumn CEdMA Europe conference will take place on 16-17 November at the UK Learning Lab "where technology enables knowledge", Telford. The theme will be decided by attendees at the May conference.

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2006 Free Half-Day Workshops

 

 

 

 

Workshop on 13 June - Introduction to LMSs and LCMSs

The summer CEdMA Europe half-day Workshop will take place on 13 June 2006 1330-1700 UK time at Sybase Maidenhead.

The speaker will be Fiona Leteney of Feenix, who will cover:

  • General overview with brief demo
  • Where does an LCMS finish and an LMS begin?
  • Features and benefits that are available/desirable in an LMS
  • What is available on the market?
  • The influence and importance of the:
    • Standards for interoperability (AICC/SCORM)
    • Relationship between HR and IT departments
  • Case Studies from various sectors.

For more details, look here.

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Workshop on 26 September - Internal Selling Experiences

The autumn CEdMA Europe half-day Workshop will take place on 26 September 2006 1330-1700 UK time at Cognos Bracknell.

The speakers will be three CEdMA Europe members who will describe their own experiences in mobilising other parts of their organisation to include, promote and sell education in their line of business or product set.

Further details will be posted by mid-year, but please reserve this date now.

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Feedback on CEdMA USA Spring Conference, 26-27 April

The USA Spring Conference took place on 26-27 April in two real and one virtual locations. 41 people from 28 companies attended at the "primary" location at NetApp in Sunnyvale CA, 20 people from 11 companies went to the "secondary" location at Symantec in Waltham MA, and 5 people from 5 companies used a "remote" connection. In total, there were 66 people from 39 companies (some companies were in more than one location). The CEdMA Board and the majority of speakers were in the primary location. This will be reversed in October when the primary location will be on the east coast.

The whole meeting was delivered through Centra (now owned by Saba) which made the multiple locations possible. The agenda was:

  • Executives in Education - Success Story (McAfee)
  • Marketing End User Training - Solutions and Models (Mentor Graphics)
  • International Challenges and Solutions (NetApp)
  • Developing and retaining technical instructors, from two vendors (Clark, Friesen Kaye Associates)
  • CEdMA Business Meeting
  • Comparison of ILT and WBT Development Process and End Products (ESRI, NetApp)
  • Breakout discussion groups where members brought a sample of courseware for "show and tell" to spur discussion
  • Customer Training Strategy, from member companies (Packeteer, Endeca, MathWorks)
  • Pulse of the Industry
  • Cost-effective performance testing (ARDMS)
  • Secure Test Delivery (Kryterion)

All presentations plus attendance lists and output from "Pulse of the Industry" (this we don't do in Europe!) can be found on the CEdMA Europe website in the Members Only area. Look for conference presentations.

If you have difficulty accessing the Members Only area or getting to these materials and want the fast path, please contact me.

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Recent Articles from the Education and Training Press

 
 


News

Industry News from IT Skills Research (Apr 06)

The e-Learning Marketplace Update from Just Learn (Apr 06)  

 

IT Training Press Releases (Apr 06)

 

Pinnacle Performance Company Sends Trainers to India to Help Communication (Apr 25)

 

SumTotal Wins ExcellerateHRO Contract (Apr 06)

 

WBT Systems Launches TopClass Version 7.4 (Apr 25)

 

Survey - Globalization to Shape Training and Development (Apr 21)

 

Thomson Prometric and XStream Create Simulation Items to Test IT Abilities (Apr 20)

 

RWD Technologies Announces Acquisition The Learning Curve (Apr 20)

 

Vertical Communications Selects GeoLearning LMS (Apr 20)

 

ELT selects WBT as its LMS Partner (Apr 20)

 

Charles Schwab Purchases SumTotal Enterprise LMS (Apr 20)

 

MediaDefined Announces Complimentary Classroom Registration Tool (Apr 14)

 

Thomson Prometric Announces New Contract with the IRS (Apr 14)

 

Prime Therapeutics Picks Learn.com for LMS-LCMS (Apr 13)

 

Survey - Fewer Executives and Managers Working Long Hours (Apr 12)

 

UK Army to Train with Horizon Wimba Course Genie (Apr 12)

 

Sun Microsystems and Hatsize Form Partnership (Apr 12)

 

Kenneth Sudol & Associates Selects Learn.com LMS-LCMS (Apr 10)

 

Survey - Learning Responsibility Lies With the Individual (Apr 7)

 

Survey - CLOs Feel Left Out of Organizational Changes (Apr 6)

 

No End to Workplace Ridicule (5 Apr)

 

SkillSoft to Introduce SkillView Competency Management Software

(Mar 31)

 

CEDIA Picks SumTotal for LMS (Mar 31)

 

First Citizens Picks Learn.com LearnCenter LMS (Mar 31)

 

Survey - CIOs Reveal Retention Strategies (Mar 30)

British Airways information chief calls for IT training to be integral part of all university courses (28 Mar)

 

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Reviews and Current Trends
 

C-Level Perceptions of the Strategic Value of Learning (Jan 06)
A qualitative study based on interviews with senior executives and the chief learning officers in 26 large global organizations. The report compares the views of learning and non-learning executives with respect to the strategic value of learning and indicators of its alignment, efficiency, and effectiveness.

©2006 ASTD/IBM

 

(See also The C-level and the value of learning (Oct 05), a pre-report article. ©2005 ASTD)

 

Future Directions in e-Learning - Research Report 2006 (Apr 06)
The second annual report asked Guild members to take a close look at the e-learning programs and initiatives in their organizations and report what they expect to see in the next twelve months. More than 650 industry professionals responded to the survey. The research found that, once again, e-learning remains a “rapidly growing practice with a bright future” in the vast majority of respondent organizations, according to researchers. Most respondents indicated that the term “e-learning” serves a useful purpose and is here to stay.
©2006 eLearningGuild

 

Competency-Based Learning - The Resurrection of a Classical Approach (Apr 06)

As organisations face dramatic demographic shift, they are recognizing the importance of categorizing critical skills.

Chief Learning Officer, ©2006 Media Tec Publishing

 

Challenges to Global Training (Apr 06)
Global business is modern business. Thanks to speedy, easily customizable technology options, even the smallest company has the option of doing business around the world. Although there are typically challenges, providing effective training solutions boils down to assurance, or in this case, ensur-ance.

Training Prism, ©2006 Media Tec Publishing

 

Diversity Is Dead (Apr 06)

Much like equal employment opportunity and affirmative action, the term "diversity" has come to represent something smaller, and with a more limited focus, than was originally intended.

ASTD Links ©2006 ASTD

 

Different Generations of Learners in the Workforce (Apr 06)

Generational differences have real implications for how employers and employees work together. Chief Learning Officer, ©2006 Media Tec Publishing
 

E-Learning evolves into mature training tool (Apr 06)

The percentage of training and HR managers who expect e-learning to increase in 2006. T+D Magazine, ©2006 ASTD

 

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Training Manager/Director Development
 

Aligning Content Strategies With Workforce Competencies (Apr 06)
Well-developed learning initiatives prepare employees to accomplish business strategies and deliver results. CLOs play a key role in ensuring that content is available to connect the workforce to mission-critical goals.

Chief Learning Officer, ©2006 Media Tec Publishing

 

Can CLOs Address America’s Brain Drain? (Apr 06)
America is losing a pipeline of scientific talent. What is more disturbing is that we are doing little to ensure that we train and educate the next generation scientists and engineers. Chief Learning Officer, ©2006 Media Tec Publishing

 

How to Dance With a Reluctant Partner (Apr 06)
Building effective partnerships with leadership is central to the CLO's role. But what if those partners don't want to dance? There are several strategies to help convince reluctant but crucial team members to join in.

Chief Learning Officer, ©2006 Media Tec Publishing

 

CLOs - Pillars of Continuous Learning (Apr 06)

In the world of enterprise learning, it's the senior-level learning executives' job to plan, create and deliver the right learning and development programs to the right people at the right time to help organizations meet business and performance demands. But while CLOs are busy making it happen for the employee populations of the world, who takes care of their learning and development needs? Chief Learning Officer, ©2006 Media Tec Publishing

 

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Selling and Marketing Education

 

How to Market Training to your Workforce (Apr 06)

You probably wish you didn't have to spend any of your training budget on marketing. Wouldn't you rather focus your resources on developing top-quality learning? The reality is that if you don't have marketing, you don't get heard at all. ©2006 TrainingOutsourcing.com

 

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Learning Media

 

Designing spaces for effective learning (Mar 06)

Increasing investment in estate and learning technologies, combined with the need for more cost-effective space utilisation, is making it increasingly important for senior managers to keep abreast of new thinking about the design of technology-rich learning spaces. JISC, ©2006 HCFCE

 

Hanging Loose - Informal Instruction (Apr 06)

o many, the designation “informal” within informal learning seems to indicate training that is careless and disorganized in nature, and thus not appropriate for so-called “serious” subject matter. However, the informal label refers more to the educational environment as experienced by the learner, not to how the content is developed and delivered or what it covers. Indeed, as with a professional wrestling match, the free-for-all character of informal learning is the result of carefully calculated planning. Training Prism, ©2006 Media Tec Publishing

 

The Low-Hanging Fruit is Tasty (Apr 06)

Frequently, the best way to take advantage of informal learning is to get out of its way. Chief Learning Officer, ©2006 Media Tec Publishing

 

Seven Revelations About E-Learning (Apr 06)

E-learning has come a long way, but that’s largely thanks to a daunting trial-and-error process since the medium’s emergence on the training scene. Here’s a look at the fruit of that frustration, seven revelations about e-learning.

Training, ©2006 VNU Business Media

 

E-Learning = Environmental Learning (Apr 06)

A recent study by the Open University that found huge energy savings associated with online learning. How do these findings apply to organizational training? Here are some practical ways to use e-learning to reduce energy consumption. Learning Circuits, ©2006 Learning Circuits

 

Why is writing for e-learning different (Apr 06)

As more and more organizations venture into e-learning for its convenience and effectiveness, they employ writers to help them with their e-learning efforts. But from a writer’s perspective, what does e-learning look like? How does writing for e-learning differ from writing for any other medium, and what techniques or training does the e-learning writer need?

Training, ©2006 VNU Business Media

 

When Is E-Learning the Right Choice (Apr 06)
With the advent of newer, faster, better technological solutions, it can be tempting to buy in to advertised hype and projections, and implement online training strategies prematurely. But the wrong type of training delivery method can be as detrimental to learning as the wrong type of course or content. E-learning delivery is no exception. It pays to assess what kind of training you’re offering, the intended audience and the result you’d like to see following training culmination before pushing an e-learning solution.
Training Prism,
©2006 Media Tec Publishing

 

Moving e-Learning Closer to the User (Apr 06)

First, we examine how Bose Corp used Quick Reference Guides to educate machine operators on the manufacturing floor. Then, we describe how we used Microsoft Sharepoint to let the machine operators know that a new feature was available. TechLearn Newsline, ©2006 Questex Media Group

 

The Fourth Paradigm (Apr 06)

E-learning has been consolidating - which is what you do when you're worn out from too much change and need a breather.  

©2001 - 2005 The Training Foundation

 

LMS and LCMS - Strategic Platforms to Build Upon (Apr 06)

Over the years, learning technologies have advanced tremendously and offer many strategic features to improve the functionality of an organization as well as its learning and development division. Today, both a learning management system (LMS) and learning content management system (LCMS) are considered central parts of an organization’s learning and development program. In fact, an LMS and LCMS are almost required for organizations to manage course content and track learner performance successfully.

Training Prism, ©2006 Media Tec Publishing

SyberWorks CEO Stresses Needs Assessment Prior to LMS Selection
(Apr 06)
SyberWorks' chief executive, David Boggs, answers TechLearn Newsline’s questions on how to select and work with a learning management system (LMS) vendor. TechLearn Newsline, ©2006 Questex Media Group

Creating Your First Podcast (Apr 06)
Ever since Apple’s release of iTunes 4.9 with built-in support for podcasting, hundreds of thousands of people have discovered the free audio programs now available as podcasts. While most are content to simply listen to podcasts, many are already creating their own radio-style programs.
TechLearn Newsline, ©2006 Questex Media Group

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Case Studies and Projects

 

Learning Shared Services at Scotiabank: Best-Practices in Training Governance (Apr 06)

This case study examines the organisational model used by Scotiabank, one of North America’s leading financial institutions, to address the training needs of approximately 50,000 employees worldwide. The institution’s Global Performance and Learning Office serves as a service agency and center of expertise to 11 other training organisations. ©2006 Bersin & Associates

 

Case Study - Rapid E-Learning at Malvern (Apr 06)

Rapid e-learning approach helps Malvern Instruments reduce time to market from weeks to days. Learning Circuits, ©2006 Learning Circuits

 

Texas Instruments - Providing Avenues for IT Advancement (Apr 06)

With a 75-year history, Texas Instruments is definitely not the new kid on the high-tech industry block. Find out more about what it takes to work in the company's IT Services organization--the foundation of the company's overall success. Certification Magazine, ©2006 Media Tec Publishing

Out of the Blue (Apr 06)
How did one fledgling airline use training to propel itself to market domination?
Training, ©2006 VNU Business Media

JetBlue - Training in the Air

Training gets tricky when it's thousands of miles in the air.
Training, ©2006 VNU Business Media

Brief encounters (Apr 06)
Legal firm Hugh James had to find a way for its solicitors to keep their skills up to date without losing too much valuable fee-earning time. The answer was an online learning centre.
IT Training, ©2006 Haymarket Professional Publications Ltd

Intel in China - A Case Study in Developing Learning (Apr 06)
Every learning initiative has to start somewhere. Although there are certainly no universal formulas for how these programs progress, they all spring from a perceived organizational need. For Intel Corp., a producer of computer chips, networking products and communications tools, the impetus behind the development of its new leadership and management training regimen is the company’s decision to significantly augment its operations in that country.
Training Prism,
©2006 Media Tec Publishing

Link Learning and Performance to Maximize Application Functionality (Apr 06)
Modern technology plays a critical role in the delivery of learning programs and in most employees’ performance. When technology systems align with development programs that address the just-in-time needs of an organization’s workforce, learning becomes the perfect tool with which to encourage high employee performance levels. But in order for that just-in-time synthesis between learning and performance to take place, senior-level learning executives must create effective learning that will facilitate user operation of existing applications and maximize functionality of all systems.

Chief Learning Officer, ©2006 Media Tec Publishing

 

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Measuring Education Value

 

How to face training evaluation head-on (Mar 06)

Sometimes it feels as if we are losing sight of the very point of evaluation: to ensure the quality of development solutions and demonstrate a return on objectives, improving business performance. People Management, ©2006 CIPD

Optimizing Value: New Approaches to Learning Measurement (Apr 06)
CLOs must have a process in place to optimize the value of their learning investments to reap their full benefit. By finding ways to improve impact, learning leaders can ensure consistent increases in earnings for their organizations.

Chief Learning Officer, ©2006 Media Tec Publishing
 

2006 Learning Analytics Symposium Presented by Knowledge Advisors (Mar 06)
The presentations below are from the 2006 Learning Analytics Symposium. The text for each presentation was the description of the presentation as stated in the program guide. ©2006 Knowledge Advisors

Wednesday March 8, 2006

Opening Address
Presented by Kent Barnett, CEO of Knowledge Advisors.

Investing in Human Capital, Dr. Jack J. Phillips
ROI expert Dr. Jack Phillips will provide a new and powerful overview of why companies need to analyze human capital investments. His comments will be based on his new book Investing in Human Capital and each delegate will receive a complimentary copy of the book. This is a chance to hear groundbreaking and innovative work from one of the foremost thought leaders in learning analytics.

New Horizons 1-800-Flowers Case Study, Mark Tucker
New Horizons Training Centers will discuss how it used metrics to showcase quantifiable value to its client, 1-800 Flowers. The presentation will focus on the background of their relationship and the specific metrics and results achieved through reasonable measurement techniques used to showcase value New Horizons provided to 1-800 Flowers.

Linking Learning to Business Results, Dr. Patti Phillips
Dr. Patti Phillips from the ROI Institute will present her thoughts on how to link strategic, costly, and visible training programs to business results in a quantifiable and credible manner. Dr. Phillips will share her years of experience in helping hundreds of organizations show the impact of learning programs on business results.

Analytic Pioneers: Strategic Updates from Two Industry Leaders, Sanjay Advani, Microsoft

Analytic Pioneers: Strategic Updates from Two Industry Leaders, David Vance, Caterpillar
Two senior learning executives from well known organizations will provide an update on progress they have made in their learning analytics strategies in the last 12 months. The presentation will focus on challenges, progress and best practices.

Using Stories to Communicate Impact, Tim Keelan
Stories are emotional, anecdotal, specific, individual, and subjective while analytics are logical, population based, and objective. The key is to use both when trying to understand or persuade. Stories can help the analyst understand problems and put findings into real life situations.

Thursday March 9, 2006

Driving Results through Smarter Investments, Frank Anderson
General Frank Anderson of Defense Acquisition University (DAU) will discuss how DAU improved performance, increased business results, and executed more training without any increases in budget or resources. This is a powerful session to learn how to run training like a business.

The Hewlett Packard Story: A Global Analytics Solution, Peggy Parskey
The keys to managing a successful, global implementation of a learning analytics technology will be presented in detail. Issues such as change management, multiple systems integrations, and achieving consensus from a diverse learning and development group will be discussed.

Analyst View on Bridging the Gap Between Learning and Results
Presented by Josh Bersin, Bersin & Associates.

Friday March 10, 2006

Strategic Value Creation: Mapping Learning to Organizational Strategy, Tom Hilgart
CNA Insurance Vice President of Learning and Knowledge Sharing will discuss the process they use to link learning programs to organizational strategy. Key learning quadrants will be discussed as well as how those quadrants are measured to show success.

Analyzing Leadership Program Impact, Jeff Snipes
Ninth House Networks, an eLearning Leadership Development content company, will present experiences on how to measure the success and impact of leadership programs. Jeff will present the process and metrics Ninth House uses to show value resulting from leadership development programs.

Creating a Learning and Evaluation Team, Danny Brown
Danny Brown of Sprint Nextel Corporation will share insights on how Sprint University designed the Learning Analytics, Measurement and Reporting team responsible for the value of L&D investments at Sprint Nextel. Danny will explain the rationale behind the need for a metrics team, the various job roles on the team and how the team interacts with Sprint University staff to measure learning investments.

Human Capital Contribution Model Overview and Cases, Jeffrey Berk
KnowledgeAdvisors will present an overview of its Human Capital Contribution Model. An approach and process to comprehensively measuring the learning and development aspects of human capital. An overview of the phases of the model as well as examples will be presented.

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Processes/Managing Costs/Outsourcing

Sales Training at Autodesk (Dec 05)
Autodesk, Inc., provides solutions for creating, managing, and sharing digital assets for a variety of markets including building, infrastructure, manufacturing, digital media, and wireless data services. The fifth largest PC software company in the world, Autodesk has more than 1,700 channel partners that provide a critical competitive advantage in the marketplace through their broad international reach and local market expertise.
©2006 TrainingOutsourcing.com

External Learning Resources - Strategic Partner or Commodity Vendor? (Apr 06)
Taking the lead to ensure that you are leveraging the sourcing, selecting and on-boarding of external strategic partners should be a priority.

Chief Learning Officer, ©2006 Media Tec Publishing

The Training Associates Expands Its Unique TRAINER Outsourcing Market (Apr 06)
In a dramatic expansion of its Outsourcing target market, The Training Associates is focusing additional efforts in providing its unique trainer outsourcing capabilities to Outsourcing Companies, Solution Providers and Corporate America. ©2006 TrainingOutsourcing.com

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Instructor Topics

Becoming a Trainer - Do You Have What It Takes (Apr 06)
The path to becoming an information technology trainer is not simply achieved through a bachelor’s degree program. In fact, budding professionals with minimal or no real-world experience rarely find opportunities to train. Experienced IT professionals are the best candidates for training positions. Most organizations take a multi-pronged approach to finding qualified IT trainers. They often look at potential candidates’ education and background, earned certifications, on-the-job experiences and, of course, their presentation skills.
Certification Magazine, ©2006 Media Tec Publishing

Teaching Techies (Apr 06)
Highly technical professionals—whether they be IT professionals, engineers or scientists—have a certain reputation in the corporate world. They’re assumed to be somewhat unconventional in their work habits, as well as possessed of eccentric personalities. Often reticent—or esoteric when they actually do communicate—they’re nonetheless highly brilliant and capable employees. These perceptions are probably spot on for some techies, half-right for others and wildly off the mark for several of them. But this view of them is fairly entrenched and frequently colors the way in which organizational leaders deal with them, including in the training and development sphere.
Training Prism,
©2006 Media Tec Publishing

Perspectives on Training Needs Analysis (Apr 06)

Changing Perspective share their top tips to help organisations produce an effective training needs analysis. ©2006 Changing Perspective

 

Collaboration Tools - Bridging Communication Gaps (Apr 06)

Almost all organizations need multiple avenues to communicate and collaborate anytime and anywhere. Collaboration tools may be the answer. They can bridge the perceived gaps between co-workers, customers, applications and organizations from one remote location—your desk. From audio to video to Web conferencing, there are plenty of vendors that offer a variety of collaboration tools to increase an organization’s communication capabilities and meet increased performance goals. Here are some of today’s top collaboration tool vendors. Training Prism, ©2006 Media Tec Publishing

 

Creating Culturally Relevant Training (Apr 06)
Creating culturally relevant training is an essential piece in an overall development philosophy. Training professionals can no longer be content with offerings that address critical business strategies and needs. Training also must be relevant for all members of a global and culturally expansive workplace. After the ubiquitous problem or training-needs assessment, ensure that you know your audience and can partner with one or more representatives from the dominant cultures affected to make sure you’re creating training that is digestible for a diverse audience.

Training Prism, ©2006 Media Tec Publishing

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Education Administration
 

KnowledgePool Case Study (Undated)

CourseBooker from CS Group is the complete software package for anyone who sells or delivers training. It combines course booking, scheduling and invoicing with a highly functional CRM and marketing database. KnowledgePool, the IT training company, found that using CourseBooker they were able to reduce administration overheads and drive business on-line. ©CS Group

 

Calendaring and Scheduling Software - Improving Organization, Punctuality and Performance (Apr 06)

Organizing, scheduling, tracking and recording employees’ progress for continuous learning and training events can be a difficult task—especially for organizations with 10,000-plus employees. Luckily, calendaring and scheduling software is readily available and can be easily deployed and managed through an organization’s intranet or the Web. In fact, most of the calendaring and scheduling software in today’s marketplace allows administrators to control access, integrate with the organization’s e-mail system and easily access employees’ personal schedules to coordinate conferences and training events. With many different calendaring and scheduling software options available, let’s look at some of today’s top providers.

Training Prism, ©2006 Media Tec Publishing

 

Spring Cleaning - Data Archiving Software and Systems (Apr 06)

Are your old training solutions eating away valuable server space? Or are old training manuals gathering dust in the corner of your office? If so, a little spring-cleaning might be in order, that is, it might be time to archive company data. However, before you consider the different technologies and suppliers available, you need to decide what your organization’s requirements are. How often will they need to access and retrieve archived data? Does the archived information have to be available for other people besides the training and development team? Training Prism, ©2006 Media Tec Publishing

 

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Skills Gap/Technical Certification

 

Public sector is ready to raise its game (Apr 06)

As the BCS prepares to launch its IT professionalism agenda, Alan Bellinger talks to Katie Davis, director of the Government IT Profession programme, who is redrawing career paths in the public sector

IT Training, ©2006 Haymarket Professional Publications Ltd

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How Amec rebuilt its IT from scratch (Apr 06)
Consolidating its global IT systems wasn’t enough for the engineering giant. It decided to introduce new software, pilot a qualification and change the way its IS staff works as well.
IT Training, ©2006 Haymarket Professional Publications Ltd

 

ITIL Case study - Better service delivery for the Pru (Apr 06)

PruTech wanted to help staff see how they fit into the organisation and improve service delivery. So they developed a crash course in using IT infrastructure library principles. IT Training, ©2006 Haymarket Professional Publications Ltd

 

Self-Taught or School-Taught: The Best Study Options (Apr 06)

Certification training comes in many shapes and sizes, but overall there are two basic categories: self-study and directed study. From books to classrooms, we take a look at the most effective options - and their effect on your pocketbook. Certification Magazine, ©2006 Media Tec Publishing

 

Career Perspectives for Computer Administrators (Apr 06)

More than three quarters of a million U.S. workers can rightly call themselves computer administrators. Whether it's individual PCs or corporate networks, these IT pros have what it takes to keep systems up and running.

Certification Magazine, ©2006 Media Tec Publishing

 

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And, Finally.....

 

 

 


Get in the wheelbarrow (belief, trust and commitment)

Upon completing a highly dangerous tightrope walk over Niagara Falls in appalling wind and rain, 'The Great Zumbrati' was met by an enthusiastic supporter, who urged him to make a return trip, this time pushing a wheelbarrow, which the spectator had thoughtfully brought along.

The Great Zumbrati was reluctant, given the terrible conditions, but the supporter pressed him, "You can do it - I know you can," he urged.

"You really believe I can do it?" asked Zumbrati.

"Yes - definitely - you can do it." the supporter gushed.

"Okay," said Zumbrati, "Get in the wheelbarrow....."

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Feedback, please!

 
 
 


I would really like to get input from you, the readers.  Please give me your feedback and point me towards any article or source that you think the rest of the membership might enjoy. Thank you.

 

Mike Dowsey

Business Development Manager

CEdMA-Europe

mike@dowsey.net