CEdMA-Europe Members' Newsletter - July 2006


Welcome to the seventh CEdMA-Europe Members' Monthly Newsletter of 2006, which will be sent out at the end of July to CEdMA Europe members and to European colleagues of CEdMA USA members.

As usual, you will learn about updates to our forthcoming programme of events (see below), and there is the collection of recent articles whose content is consistent with the important topics that you our members voted to cover in our recent Conferences.

The News section contains not only articles with the whole month's news but also individually dated press releases.

In Reviews and Current Trends, we have five articles on the UK Top 50 IT Training Companies in 2005, plus articles on the mid-2006 IT Employment Outlook in the US, learning trends, US tuition reimbursement, and how the CLO role has moved on over the last two years.

The Training Manager/Director Development articles follow the usual theme of providing useful support to you, so among other things there are articles on selecting instructional designers (again), new models and new processes, trust, stress, and global awareness,

Selling and Marketing Education has articles on the top 20 training websites and search engine optimization.

As usual, the Learning Media articles are many and varied, and include five on e-learning in general, three on rapid e-learning, and two on LMSs.

Case Studies and Projects has descriptions of projects from four different organisations plus five more generic areas.

Measuring Education Value has only one article on competency models.

In Processes/Managing Costs/Outsourcing, there is an article on talent search in the new outsourcing world and a guide to setting standards  with benchmarking when outsourcing.

There are several articles in Training Professional Topics, covering testing tools, survey tools, setting high standards, motivation, and developing content.

In Skills Gap/Technical Certification there are articles on building budgets, transference into the real world, and both IBM SOA and CIW.



2006 Free Half-Day Workshops




Workshop on 26 September - Internal Selling Experiences

(At the time of writing (30 July), I have 26 enrolments. The room can accommodate 30 people BUT with a history of 25% cancellation on enrolments at all events over the last two years, we still have plenty of room.)

The autumn CEdMA Europe half-day Workshop will take place on 26 September 2006 1330-1700 UK time at Cognos Bracknell.

Simon Maskrey, Jasmine Huxtable-Wright and Neil Gregory will lead a facilitated discussion and will not only describe their own experiences (good and not so good!) in getting other parts of the business to sell education services, but also elicit experience from the floor on other attendees' efforts in this area. One of the outputs of the workshop will be a one-page "best practice" data sheet which will be made available to attendees afterwards.

Synopsis:  The key topics to be addressed are:

  • Who are we talking about - own sales (in or outsource), hardware sales, product sales, services sales, business development, and others
  • What rewards and remuneration can we use - departmental, team, individual, money, gifts
  • What are the mechanisms and tactics we can use to engage - SPIFFs, training, pre-sales support, and others
  • How do we measure success - metrics and measures that map to our objectives
  • What are the outside influencing factors we need to take account of that might affect our success.

1300 Coffee
1330 Introduction - Mike
1345 Experiences from Sun Microsystems, Red Hat and Business Objects
1515 Break
1545 Further discussion with other contributions from the floor
1645 Summary
1700 Close

Click to get printable agenda.

Please let Mike know if you or any of your colleagues will be attending, so that we can make sure we have enough seats, coffee, biscuits, and so on.

We shall send out joining instructions around Friday 15 September 2006.

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Conference on 09-10 Nov - How to improve education marketing

The Autumn Conference will take place at the Verve Venues conference centre at New Place, Shirrell Heath, Hampshire. New Place is conveniently situated near both the M3 and M27, and both airport and rail at Southampton (Parkway) are just 10 miles away.

The theme is "How to Improve Education Marketing" and there will be sessions on Marketing Plans, Marketing Campaigns, Marketing Collateral and Getting More out of the Web, as well as the ever-popular Pulse of the Industry. Feedback from May suggested more small-group activity, so we shall focus on getting "birds of a feather" groups started.

The final programme will be available in  mid-September.

Members have two prepaid places while non-members (and additional members) can attend for £195 plus VAT. The accommodation cost is £110 plus VAT for the Thursday night, and the same for Wednesday night if you wish to come then.

I have already had registrations, so please send me a request as soon as possible.

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Recent Articles from the Education and Training Press



Industry News from IT Skills Research (Jul 06)

E-Learning Market Briefing from Kineo for Jul 06
This month, Steve Rayson reviews the impact that the increase in rapid e-learning is having on the e-learning market. If you run a large production company and don’t want to see the score, you might want to look away now….

The e-Learning Marketplace Update from Just Learn (Jul 06)  

IT Training Press Releases (Jul 06)


UK Training Contract Wins - April to June 2006 from TrainingZONE


Paradigm Learning Speeds to Market with FastMaps (Jun 28)


GeoLearning Forms New Alliance with SuccessFactors (Jun 30)


Oracle to Deliver PeopleSoft Enterprise Release 9 (Jun 30)


360training and NetDimensions Join Forces for On-Demand Learning Management (Jul 7)


ACT Selects GeoLearning LMS for Nationwide Training Centers (Jul 12)


Zeroed-In and MetrixGlobal Partner Up (Jul 12)


RAPS Selects WBT Systems for Online Delivery (Jul 14)


Robbins-Gioia Renews Partnership with (Jul 14)


LearnShare Launches New Customer-Facing LMS (Jul 14)


Survey: Atlantic Link Progressing on Authoring Tools (Jul 14)


ADAC Automotive Selects LearnCenter (Jul 19)


Galbraith Media Relaunches as dominKnow (Jul 19)


SABA Revenue Growth by Acquisition (Jul 19)


Arkansas Department of Health and Human Services Deploys the LearnCenter (Jul 21)


Survey: Business Thinking Done Outside of the Office (Jul 24)


General Electric Selects Plateau Systems (Jul 26)


Apria Healthcare Purchases Eedo's Learning Content Management System (Jul 26) Releases CourseMaker Studio 3.8 (Jul 26)


NIIT to Acquire Element K (Jul 27)


Atlantic Link add LCMS Functionality in Latest Release (Jul 28)


Western Growers Association Selects the (Jul 28)


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Reviews and Current Trends

Mid-Year IT Employment Outlook - US (Jun 06)

IT hiring projections and specialities in demand. ©2006 Robert Half Technology


2006 Top 50 from IT Skills Research (Jul 06)

IT Skills Research publishes the eighth annual table of the UK Top 50 IT training providers. ©2006 Haymarket Management Publications / IT Skills Research / Pardo Fox Ltd


2006 Top 50 Overview - A Year of Change (Jul 06)

It’s been another year of growth, but not as we know it. The nature of who is being trained in what – and how – is changing, and suppliers who adapt to this shift are thriving. IT Training, ©2006 Haymarket Professional Publications Ltd


2006 Top 50 IT Training Companies - Top 10 (Jul 06)

Mergers and acquisitions have kept many of the industry’s players busy in the past year, and this has thrown up a few surprises in our Top 50. Barrie Charles profiles some of the key providers.

IT Training, ©2006 Haymarket Professional Publications Ltd


2006 Top 50 IT Training Companies - Outside the Top 10 (Jul 06)

Barrie Charles's look at some of the key players in this year's Top 50 continues with highlights from outside the top 10.

IT Training, ©2006 Haymarket Professional Publications Ltd


2006 Top 50 IT Training Companies - Rising Stars (Jul 06)

The world of IT training is changing, which could prove a golden opportunity for dynamic, young companies to take the market by storm. Barrie Charles looks at some potential future winners.

IT Training, ©2006 Haymarket Professional Publications Ltd


Learning Trends - What is Hot and What is Not (Jul 06)

Academee's Dr Jo Cheesman looks at the latest research and highlights some key points. ©2006 TrainingZONE 

US Employers Tighten Reins on Tuition Reimbursement (Jul 06)
A recent survey indicated that a large percentage of employers do not reimburse staff even if the course is tied directly to basic job functions.

T+D Magazine, ©2006 ASTD


CLO Contributions: Setting Expectations, Driving Effectiveness (Jul 06)
Much has happened in the world in the two years since IBM published its first Global CEO study in 2004. At that time, still feeling the effects of recession, CEOs were seeking to regain equilibrium, as it were, looking to return to growth by generating more and new sources of revenue from their products and services. Chief Learning Officer,
©2006 Media Tec Publishing


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Training Manager/Director Development


Learning in Synch with Life - New Models, New Processes (Apr 06)

“Learning is a strategic tool which enables corporations to achieve their business goals. Complex environments provide challenges of rapid change and global competition, requiring organizations to align professional development with business realities. Models of learning that have served the industrial era are not capable of addressing the opportunities inherent in quickly changing environments.” ©2006 Complexive Systems Inc


The Democratization of Content (Jul 06)

Building the capacity to publish safely from every corner of the enterprise brings a whole new set of challenges to the knowledge management activity.

Chief Learning Officer, ©2006 Media Tec Publishing


Trust and Powerful Learning (Jul 06)
Establishing trust among team members is crucial to facilitate successful learning. T+D Magazine,
©2006 ASTD


Got Stress? (Jul 06)
Three experts target the source of stress and the means to combat it.

T+D Magazine, ©2006 ASTD


Preparation is Vital (Jul 06)
Use the knowledge and statistics gained through ASTD to prepare yourself, your department, and your company for the future. It could be a life saver, or at the very least, a career saver. T+D Magazine, ©2006 ASTD


Sensible Strategies to Broaden Global Awareness (Jul 06)
As the international marketplace flourishes, understanding different cultures will prove invaluable. T+D Magazine, ©2006 ASTD


Learning Reality: Narrowing Education’s Mission (Jul 06)
The human capital management cycle is the next major initiative organizations are taking to maintain and increase competitive advantage. The learning component of the cycle can be the most expensive, but it can also deliver the most impact.
Chief Learning Officer, ©2006 Media Tec Publishing


Does your Learning Department operate at the speed of business (Jul 06)
If the learning department is truly aligned to the business needs, the CLOs must be continually be aware of the changes in business cycle times.
Chief Learning Officer, ©2006 Media Tec Publishing

The Three Es (Jul 06)

When we acquire knowledge or theory through training, and then apply it to the real work, the training understood on a different level.

Workforce Performance Solutions, ©2006 Media Tec Publishing

Emerging Trends in Global Training (Jul 06)
As companies become global in scope, the issues of training American workers to better function in an international environment and produce for an international market have taken new dimensions.
CLOmedia, ©2006 Media Tec Publishing

CLOs with Top-Tier Negotiation Skills Have Greater Business Impact
(Jul 06)

It's only recently that CLOs have been given a seat at the senior-level executive table. A real seat, the one with arm rests that looks like all the chairs, not the metal folding number saved for the odd guest. That's to be expected. The value of learning and development in the business landscape has only just been widely acknowledged, but more and more organizations see the benefits and are willing to make the investments needed to create sustained performance impact. The ability to retain that seat, to build effective relationships and capture the time and resources needed to do the CLO's job, require that senior-level learning leaders and the leaders that they produce know how to negotiate. CLOmedia, ©2006 Media Tec Publishing

In the thick of it - The survival skill of re-invention (Jul 06)

Organisations that encourage people to keep on learning are the ones that thrive, says Nigel Paine.

Learning and Development, ©2006 Human Resources

Top 10 Questions to Ask an Instructional Designer (Jul 06)

Use the following questions to find out who’s who and who knows what.

Training Prism, ©2006 Media Tec Publishing

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Selling and Marketing Education


Moving from one to many (Jul 06)

Instead of tracking how individuals are doing, we need to start adding an overall team dimension that is shared and owned by everyone involved.

Chief Learning Officer, ©2006 Media Tec Publishing


The Top 20 Training Company Websites (Jul 06)

When you are looking for a service provider, where do you start your search? The Web, right? Your prospects are no different. In training, as in all industries, creating a vibrant, informative web presence is key to marketing your company effectively. In most cases, your prospect's first impression of your company is whatever you have posted on your website. Your website can cause prospects to pick up the phone and contact you, or it can chase them away.

©2006 Training Growth Innovations


Search Engine Optimization (Jul 06)

There’s no doubt that search engine optimization is the best investment you can make to increase leads and sales. There’s nothing better than plugging your keywords into Google and seeing your URL pop up in the top ten listing. The amazing thing is that you don’t need to spend a lot of money to get there. To find out how to get that elusive top-ten listing, we talked to Kimberly Judd-Pennie, the founder of CyberMark International, who has been optimizing websites for search engines since the early 1990s, before the heyday of Google. ©2006 Training Growth Innovations


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Learning Media


Gaming for Learning On-Ramp (Aug 05)

Gaming for Learning represents a family of methodologies and technologies for developing new models of learning, training and performance improvement. Gaming for Learning is not a panacea for solving all of learning and training issues; instead The MASIE Center’s Learning CONSORTIUM believes it should be regarded as a set of tools and techniques with much to offer.

©2005 The MASIE Center


Generating Demand for E-learning - the 21st Century Citizen (Oct 05)
The overall purpose of this report is to analyse the organisational and wider context for enabling lifelong learning and generating demand for e-learning in the workplace and how employers and learning providers can act to stimulate demand further and accelerate take-up of flexible learning opportunities.
©2005 Learning Light


The four A's of Learning Design (Apr 06)

The four A's of learning design is an instructional design model for task-based and workflow e-learning. ©2006 Trainer1


Social software and learning - An Opening Education report from Futurelab (Jun 06)
This paper is focused on exploring the inter-relationship between two key trends in the field of educational technologies. ©2006 Futurelab


Trainers can now Drive the E-Learning Agenda (Jun 06)
The e-learning industry is currently undergoing a technological breakthrough which will allow trainers to overcome the frustration of years of having to compromise their e-learning dreams. Mike Alcock, Managing Director of Atlantic Link Ltd and a committee member of the E-learning Network says that e-learning will at last fulfil its promise by returning control to trainers rather than programmers. ©2006 TrainingZONE 


The Place and Value of E-Learning (Jun 06)

Is e-learning just a mass-market delivery mechanism that offers the prospect of cutting per person training costs? What lessons have been learnt from its use? And how is its use changing and its value being assessed? Bob Little reports. ©2006 TrainingZONE 


E-learning: Friend or Foe (Jul 06)
E-learning is no longer a bright, new light in the training world. Now, it’s more of an aging superstar, one who has had to prove his worth under pressure after that initial gloss has worn off. In times past, trainers and training managers jumped at the opportunity to create e-learning, but when expectations fell short of results, traditional classroom training maintained its favored status as the premier way to impart knowledge and skill to workforce audiences of all levels in all industries. Training Prism, ©2006 Media Tec Publishing


E-learning: A Training Panacea? (Jun 06)
E-learning has enticed trainers for over a decade and has been an issue of great debate since it first made its mark on the training and development landscape. Annie Hayes spoke to TrainingZONE’s members to find out their real views and thoughts on learning the e-way. ©2006 TrainingZONE


Overcoming E-learning Obstacles (Jul 06)
Companies move to e-learning for many reasons: greater efficiency, lower cost, less time spent off the job and more. But while there are many benefits to be realized from e-learning, that doesn’t mean they’ll be immediately forthcoming. Adoption of Web-based education will usually entail some experimentation before the offerings attain the right blend of course length, content, design and delivery for users. Training Prism, ©2006 Media Tec Publishing


Can Page-Turners be Successful (Jul 06) 
A Training Magazine  reader responds to a Brandon Hall research report.

TDF e-NET, ©2006 VNU Business Media 


Rapid e-Learning - Opportunities and Pitfalls (Jul 06)
2006 is the year of Rapid E-learning. Whether you are user, author or manager of e-learning, you can’t have failed to notice its arrival and be wondering about its impact on learning in your organisation. Kineo's recent survey showed that the market place for tools to develop rapid e-learning is hotting up, but remains highly fragmented. Differentiation remains low and pricing is increasingly competitive. ©2006


Rapid e-Learning Authoring Tools (Jul 06)
In June, Kineo called for responses to a Rapid Authoring Tools Survey. Nearly 70 people responded giving us their views on a wide range of issues.


Rapid E-Learning Tool - Articulate (Jul 06)

Our recent rapid e-learning authoring tools survey showed you have an appetite for learning more about the many tools out there. So we’re going to put several of them to the test. To start the series, this month Steve Rayson sees how Articulate handles the rapid e-learning corners. ©2006


Five innovation technologies (Jul 06)

Here are five technologies that innovative CLOs use to make their training more engaging. Chief Learning Officer, ©2006 Media Tec Publishing


Blended Solutions: Assuring Knowledge Retention (Jul 06)
In the age of personalization, customization can aid in knowledge retention. Blended learning solutions were created just for this purpose—to address the many personalized training needs and learning environments of employees.

Chief Learning Officer, ©2006 Media Tec Publishing Using Web Conferencing Technology for Training (Jul 06)
The Internet has helped organizations decentralize operations, sometimes outsourcing core business functions and establishing some departments in various states or even abroad.
CLOmedia, ©2006 Media Tec Publishing


Balancing Training and Productivity (Jul 06)
Today’s business climate calls for fresh thinking — new ways to approach these very challenges. The learning field is currently researching workflow learning, which is defined as work and learning becoming one. There are numerous situations where workflow learning, when taken one step further, can have its greatest impact.
CLOmedia, ©2006 Media Tec Publishing

See also the reference to Masie on nano-learning (Jan 06)

Designing Learning in the Conceptual Age (Jul 06)
Innovation in learning technology has taken place. It is ongoing of course, but what’s beginning to emerge as a new focus is the demand for innovation in the design of learning. New technology continues to impact learning; this is not to say that we don’t need technology anymore, rather that technology is a trusted and proven partner, providing us the backbone on which to design more effective learning.
Workforce Performance 2006 Newsline, ©2006 Questex Media Group

On-line Seminars - An Essential Component of an Integrated Training Mix (Jul 06)
On-line seminars directly address the three major marketing challenges facing every training professional. The first is Time to Market, or how fast can a quality training product be developed and introduced. How quickly can the product be moved from idea to introduction? How fast can you comprehensively respond?
©2006 Training Growth Innovations

Current Thinking On LMS (Jul 06)
"The LMS is an environment for managing course logistics and for promoting learning. Changes in IT that we're all observing can threaten and ultimately defeat the LMS, if LMS vendors don't adapt appropriately to that changing environment. There are some fairly straightforward changes that need to be made on the convenience front that will make information housed in the LMS accessible by student when using their cell phones, which is their preferred mobile device. But the real case for the LMS will be made for what it delivers directly to promote learning and we need to see modifications of already existing capabilities to push these environments in that direction."
©2006 Lanny Arvan

Creative Ways to Reduce the Cost of Your LMS (Jul 06)
This free download is an excerpt from "Low-Cost Learning Management Systems 2006: 21 Products for Limited Budgets" from Brandon Hall.
©2006 Brandon Hall

Podcasting Software: Extend Your Reach Exponentially (Jul 06)
Many organizations have employed podcasting as a strategic training modality and have enjoyed tremendous benefits as a result. Podcasting extends an organization’s training reach by enabling learners to decide when, where and how they want to receive corporate updates and/or training.
Training Prism, ©2006 Media Tec Publishing

Dealing with Difficult Online Learners: two perspectives, five best practices, and ten difficult learner types (Jul 06)
The authors identified and compared experiences with ten difficult learner types. They looked at these from the perspective of learners at the beginning and the conclusion of their degree programs and discovered that there is little change in learner behaviours that define each type of learner.”
©2006 International Journal of Instructional Technology and Distance Learning


Learning Development Cycle (Jul 06)

Instructional design (ID) serves only a small part of the entire learning experience. The pace of information development exceeds courses as the primary delivery mechanism of learning, challenging established ID. Alternatives to courses, like learning networks and ecologies, are developing as an informal learning approach. Designers and organizations receive substantial benefits to acknowledging informal learning, and initiating a focused design approach. Effective learning design must recognize different domains of learning. Learning Development Cycle attends to four broad learning domains: transmission, emergence, acquisition, and accretion. Designers focus on different objects during the design process, in order to meet the intended learning goals. Design objects include: instruction, fostering reflection and critical thinking, creating access to resources, and networks and ecologies. ©2006 elearnspace


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Case Studies and Projects


Empowering Users with Electronic Performance Support Systems
(Jun 06)

Skillful deployment of an electronic performance support system (EPSS), the subject of this case study, is helping employees make better use of the collaborative software to achieve a higher level of job performance with minimal outside support. This case study also provides research on the impact that EPSS has had on other forms of assistance, including the help desk.

©2006 Bersin & Associates


Training the Sales Channel - What Works (Jul 06)

One of the most significant benefactors of modern training systems is the sales channel. ©2006 Bersin & Associates


A Framework for Channel Training - Symantec (Jul 06)
Symantec’s Sales Training Enablement Group is responsible for the delivery of just-in-time information to the company’s internal and external sales channels. Its audiences include 5,000 field employees, as well as 60,000 partners in 37 countries. This case study details this group’s achievements in integrating the programs and materials required to support the company’s constantly evolving portfolio, as well as integrating the technology infrastructure.

©2006 Bersin & Associates


Hospitality - Drinks all round (Jul 06)

Pub chains have been ranked among the UK's companies for the quality of their management. It's something to celebrate, thanks to a focus on the development of skills. Sally Flood reports.
Learning and Development, ©2006 Human Resources


Public Sector Training (Jul 06)
Trainers, consultants, and others involved in workplace development say that 9/11 changed the culture of training dramatically. T+D Magazine, ©2006 ASTD


BT Exact - Brave new world (Jul 06)

BT’s focus on new service-based businesses created a need for new skills. Head of transformation Dave Butcher tells Ron Condon how training turned internal IT staff into commercial revenue earners.

IT Training, ©2006 Haymarket Professional Publications Ltd


SAP Labs U.S.: Creating Knowledge, Driving Innovation (Jul 06)
As the company's first lab outside of Germany, SAP's US lab has contributed to a number of technical and product successes. With more than 1,200 workers, the California-based lab seeks employees with a combination of skills and training to develop foundational strategies for leading-edge software solutions.
Certification Magazine, ©2006 Media Tec Publishing


Equifax: Showing Employees “The Way" (Jul 06)
As a technology solutions provider, Equifax follows a core philosophy: “It’s all about growth, innovation and the deployment of technology, led by the greatest people anywhere.” It’s up to CLO Lynn Slavenski and Equifax University to ensure the workforce is ready to master that mission.

Chief Learning Officer, ©2006 Media Tec Publishing


Customer Service Training: Employees Come First (Jul 06)
Traditional customer service training programs focus on the customer, but Wingstop Restaurants has found considerable success operating on the premise that keeping the employees happy has a trickle-down effect. Its A.C.E. Program, which stands for achieving company excellence, is a multi-tiered approach that sets the tone for the Wingstop customer experience and touches every part of the customer service cycle.

Training Prism, ©2006 Media Tec Publishing


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Measuring Education Value


Competency Models Develop Top Performance (Jul 06)
There is no one magical solution that enables companies to succeed in today’s competitive global marketplace. However, businesses are increasingly adopting competency models, which prove their value as an HR management tool.

T+D Magazine, ©2006 ASTD


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Processes/Managing Costs/Outsourcing


Talent Search: Fine-Tuning the Selection Process (Jul 06)
The employee-employer relationship has shifted focus from longevity, loyalty and stability to outsourcing, high turnover and free agency. To stay competitive during these times of change, companies need to adopt new talent search methods to recruit the best and the brightest-for the long haul.

Workforce Performance Solutions, ©2006 Media Tec Publishing


Setting Standards (Jul 06)

Benchmarking ensures that even after a number of years the outsourced service is just as attractive as it was on day one. ©2006 The Outsourcing Institute


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Training Professional Topics

Tools to Test Employee Knowledge (Jun 06)
Employees who lack the necessary skills and knowledge of products and services can cost their organizations precious time and money. In fact, in order to ensure that employees are trained to the organization’s set standards, learning leaders and training directors often employ exams and/or certifications to measure and verify employee knowledge retention. However, finding a tool that can manage such exams, organize their delivery to an entire department as well as offer instant retrieval of transcripts and sophisticated reporting can be daunting. Training Prism, ©2006 Media Tec Publishing

Web-based Surveys: Appraising Employees’ Training Satisfaction
(Jul 06)

No matter what the specified objective for a training initiative, if the training is not delivered effectively, efficiently and successfully, it is likely that the learners will not be satisfied and therefore, will not retain what was relayed during training. It’s critical for organizations to gauge the first level of evaluation or employees’ satisfaction with training, and one way to measure is through Web-based surveys. Training Prism, ©2006 Media Tec Publishing

Choose the Right Training Style for the Workforce (Jun 06)
There are many training styles currently in use including e-learning, group and one-on-one training. Each employs a different learning technique and performance aspect. Group training provides one or more instructors for a group of individuals participating in structured learning, whereas one-on-one training has a single instructor training one individual. Which form of training is most effective? That depends. Training Prism, ©2006 Media Tec Publishing

Pride: Setting High Standards for Training (Jun 06)
Workers are well aware of their importance to organizations’ operational and financial success, as well as the number of great occupational opportunities available out there today. Given this situation, it’s no surprise that they have high expectations for their own professional development. Thus, the learning experts in organizations should have lofty standards about what they’re rolling out to those individuals as well. Training Prism, ©2006 Media Tec Publishing

Training Beyond Requirements and Skills (Jul 06)
Training is often directed toward individuals in a specific job role to educate them on how to complete their particular tasks and functions by the book. Such training usually will cover just those necessary skills and requirements. That might seem like enough. However, there have been situations within a company where the trainee will need to step up unexpectedly because he or she does not know the proper actions to take. It is crucial in business not only to understand the specialty area in which one works, but also know some of the basic job roles for employees in other departments, including upper management.
Training Prism, ©2006 Media Tec Publishing

Complex Technology Infrastructures Warrant Preparation (Jul 06)
For e-learning, your organization’s technology needs the infrastructure to support it. T+D Magazine, ©2006 ASTD

Dancing in the Moment (Jul 06)
I always remember meeting a man names Doug Malouf. It was at an ASTD conference back in the ’90s. At that time, I thought I was a great trainer and presenter. He changed my life by opening my eyes to what I was really doing as a trainer, instead of a training facilitator. Ask yourself a question before you begin: If this group of pupils goes home today and says they had a really great time, what would have happened and how will you have achieved this?
Training Prism, ©2006 Media Tec Publishing

Motivate to Inspire Training Confidence (Jul 06)
When trainers work to build confidence, positive self-images and mental attitudes within future employees via mentoring and motivation it can lead to greatness at an organization. The question is how do the trainers go about doing that? Will they have to go through training themselves to learn how to encourage effectively? The simple answer is no.
Training Prism, ©2006 Media Tec Publishing

Why Training People Speak Like Idiots (Jul 06)
A visitor to the training department sat quietly for the first half of the morning observing. After awhile he said, “Between optimizing operations by creating synergies across the enterprise, aggregating bandwidth and disseminating best practices, when does anyone have time for actual training? Wait. You say those things do have something to do with training? Sorry. I’m from finance originally. I’ve never heard any of that lingo.” Training Prism, ©2006 Media Tec Publishing

Developing Content on the Road (Jul 06)
As a corporate educator, you are often required to trek to other company locations to deliver training. Regardless of the distance or length of stay, leaving your office and works in progress can definitely put you behind schedule as well as hamper any quick fixes you must make while out of town. Luckily, there are technologies such as hand-held devices available to alleviate this challenge.
Training Prism, ©2006 Media Tec Publishing

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Education Administration

No articles this month.


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Skills Gap/Technical Certification


IT security - Safe in their hands (Jul 06)

As cyber attacks have become more sophisticated, information security is moving up the corporate agenda. Ron Condon looks at the training implications for IT professionals and user.

IT Training, ©2006 Haymarket Professional Publications Ltd

Building Your Certification Budget (Jul 06)
Budgeting for IT certification involves determining the real cost of getting certified, finding a way to pay for it and completing the program in a realistic time frame.
Certification Magazine, ©2006 Media Tec Publishing

IBM SOA Certification: Innovation for Business (Jul 06)
IBM has continued to revolutionize the world of information technology with the evolution of e-business into on-demand business. Today, IBM is taking on-demand business and innovation to the next level through service-oriented architecture.
Certification Magazine, ©2006 Media Tec Publishing

Practice to Perfection: Get Out of the Lab and Into the World (Jul 06)
To build a successful career in the IT industry, you have to be able to demonstrate your skills. It doesn't matter if you're entry-level or advanced. The name of the game is, "Show us what you can do."
Certification Magazine, ©2006 Media Tec Publishing

CIW: Web Design and the 21st Century Workplace (Jul 06)
CIW certificate holders possess interdisciplinary knowledge that allows them to be proactive, sift information and add value to their organizations. Learn how CIW certifications require candidates to understand today's knowledge economy.
Certification Magazine, ©2006 Media Tec Publishing

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And, Finally.....




The train travellers story (relationships, assumptions, and so on)

A wealthy businessman who is used to getting his own way finds himself sharing a sleeper compartment with a beautiful young woman as they travel to Brussels on the train. It is winter and the heating is not working so the compartment is cold.

The two settle down to sleep.

"Two strangers, on a train..." says the businessman.

"Yes," says the woman.

"A man and a woman - away from home - probably never meet again.." Says the businessman.

"Yes," says the woman.

"It's cold, isn't it?" says the businessman.

"Yes," says the woman.

"Could you pass me another blanket?" says the businessman, "... Or maybe we could pretend to be man and wife for tonight?.."

"Yes, that would be good," says the woman, "Get your own bloody blanket."

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Feedback, please!


I would really like to get input from you, the readers.  Please give me your feedback and point me towards any article or source that you think the rest of the membership might enjoy. Thank you.


Mike Dowsey

Business Development Manager