CEdMA-Europe Members' Newsletter - September 2009


Welcome to the September edition of the CEdMA-Europe Members' Monthly Newsletter, which will be sent to CEdMA Europe members and to European colleagues of CEdMA USA members. Please note that from now on, the date on the newsletter will be the beginning of the month rather than the end.

As usual, you will learn about updates to our forthcoming programme of events, and there is the collection of recent articles whose content is consistent with the important topics that you our members voted to cover in our recent Conferences.

The News section contains five articles with the whole month's news, three of which contain individually dated news items.

In Reviews and Current Trends, there are nine reports, including several focusing on reviews and the current economic climate.

The Training Manager/Director Development articles follow the usual theme of providing useful support to you, so the 15 articles cover a range of management topics.

There is one article in Selling and Marketing Education, on beating the downturn with e-learning.

As usual, the Learning Methods and Media articles are many and varied (29 this time), with 11 on e-Learning, four on content, and three on informal learning.

Case Studies and Projects has nine articles, with seven about specific companies.

Measuring Education Value has three articles, two on alternatives to ROI plus a US Department of Education research report.

There is one article in Process/Managing Costs/Outsourcing on whether outsourcing will increase in 2010.

There are three articles in Training Professional Topics, two on presentations and the other on setting up as a freelancer.

In Skills Gap/Technical Certification there are seven articles, split two on skills and five on certification.

Finally, in the new section called Webinars and Podcasts, there are four industry webinars, and one SIG meeting recording.

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16 September "Marketing and Selling Education on the Web"

The early autumn CEdMA Europe half-day Workshop will take place on 16 September 2009 1300-1700 UK time at Oracle University, Thames Valley Park, Reading.

Justin Collins of Sun will be our main speaker on "e-tailing" a channel to market 2.0.

"With increasing pressure to grow revenue within a challenging economic climate and an empowered consumer base, many organisations are looking to their web marketing and e-tail channels to drive differentiated business value and create market demand. This session reviews some of the global trends, identifies opportunities and provides an overview of the strategy and approach taken at Sun Microsystems to maximise global market online sales opportunities."


1300 Coffee
1330 Introduction - Mike
1335 "e-tailing" a channel to market - Justin Collins, Sun
1500 Break and Networking
1530 An update from other members:
   Judith White, Lawson; Julie Hollway/Alastair Jeffrey, IBM; Neil Gregory, SPSS
1650 Summary
1700 Close

Click to get printable agenda.

Please let Mike know if you or any of your colleagues will be attending, so that we can make sure we have enough seats, coffee, biscuits, and so on.

We shall send out joining instructions around Tuesday 1 September 2009.

I look forward to seeing you there!

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Conference 5-6 Nov: “The Value of Training”

The Autumn Conference will take place at the Marriott Royal in Bristol.

The theme is "The Value of Training", a topic area voted by you the members as being the most pressing in the current environment.

Following the recent successful change, Pulse of the Industry will again get everyone to share their hot topics, which will have been gathered in an online survey in advance with other input. Pulse is intended to introduce everyone, and help with networking during the event, as individuals explain what their key interests are and what they actually did do following the May conference.

The keynote session is “What Customers are Looking for” in which a customer describes how Customer Learning Directors are faced with not only building their people’s skills to implement IT infrastructure projects successfully but also maintaining the skills necessary to keep all existing applications running smoothly. This leads to such questions as “What makes them choose us, or our competitors, or even the “grey” market?” and “Are they looking for traditional instructor-led, synchronous virtual classrooms, asynchronous e-learning, or a blended approach?”

The following sessions address the theme and help us answer these questions.


Training, Consulting, Partners, Independents – What is the Best Mix?
The value proposition of a training group is that they are educationists, whereas for a consulting team is that they are technology or market specialists. Partners may have specific industry skills, and independents may be flexible on cost and supply. So how do we collaborate with these groups to provide the best total solution value?


Do Our “Go to Market” Channels Understand the Value of Training?
Depending upon whether you rely on your own sales team, software sales, consulting, partners and resellers, or any combination of these, it’s vital that they not only understand the value of training, but also know how to communicate it. Let’s discuss what successes we’ve had in positioning and selling the value of training.


How to Deal with the Grey Market
Is the grey market always a threat? Are there occasions when we can use them rather than fight them? Should their value proposition ever threaten ours?


What actions/activities do you plan to take to define and sell the value of training?
In two groups, we’ll document actions you plan to take back to work, based on what you’ve heard at this conference.


The training manager's personal development session is Influence at Work, lead by Sold Out Trainers. Influencing is: “The power that somebody has to affect other peoples thinking”. This session allows you to see for yourselves what works and what doesn’t when trying to influence colleagues, customers, suppliers, and so on.  

Personal invitations will be sent out in mid-September. However, please reserve the dates in your diary now.

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Recent Articles from the Education and Training Press



Worldwide Training Industry News (Aug 09)
Abstract News ©2009 Information Inc

IT Training Press Releases (Aug 09)

Industry News Headlines from CLOmedia (Aug 09)

E-Learning Market Update from Kineo (Aug 09)

(UK) Update and Supplier Briefs (Aug 09)
A round-up of the latest news and developments for IT training professionals.
IT Training, Autumn 2009, ©2009 BCS

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Reviews and Current Trends


Learning Directors Network Market Barometer for 2Q09 and Forecast for 3Q09 (Aug 09)
This is the third of a regular quarterly report into the state of the IT training market produced for the members of the Learning Directors Network. The data is drawn from a number of leading training providers representing more than 40% of the third-party IT training market.

©2009 Institute of IT Training/Learning Directors Network


Measuring What Matters - How CEOs View Learning Success (Aug 09)

Some mysteries are meant to be solved. The mystery of the top executives' view of success in learning and development is brought to light in a recent survey of Fortune 500 CEOs. T+D Magazine, ©2009 ASTD


E-learning chart toppers (Aug 09)
The term e-learning encompasses a wide range of activities, so the first IT Training e-learning survey of the leading companies has split them into various market segments. IT Training, Autumn 2009, ©2009 BCS


Time to Develop One Hour of Training (Aug 09)

Here are the results from a survey of industry peers to provide insight into how long it takes to develop one hour of instruction for various delivery methods and factors that impact development. A comparison of findings from 2003 with new data and best practices for reducing risk is discussed.
Learning Circuits, ©2009 ASTD


E-Learning’s Long Tail - Leaving Wal-Mart to Buy From Amazon (Aug 09)
Because of the way the media have presented it, most people think of the Long Tail as a strategy for retailers to maximize sales. But there are many not-so-obvious parallels between online retail and online learning, and we can leverage this idea to focus our resources and deliver more value.
©2009 eLearningGuild


Field Guide to Learning Management Systems (Aug 09)

How can organizations make smart purchasing decisions about learning management systems? Although every implementation is different, both at the back-end installation and at the logic and requirements level, there are some common factors to address when evaluating the right LMS for your organization.

Learning Circuits, ©2009 ASTD


The Strategic Value of Customer Training (Aug 09)

Training is often internally focused, since the most immediate needs are most obvious and the universe is most measurable. However, workforce development is only half the battle: Smart organizations are strategically training customers to help build better businesses.

Training Industry Quarterly, Summer 2009, ©2009 Training Industry Inc


The Celtic Tiger prepares to pounce back (Aug 09)
IT training in Ireland is responding to tough times by considering online learning and overseas markets. IT Training, Autumn 2009, ©2009 BCS


Defining the learning professional (Aug 09)
A learning professional will know how difficult it is for significant new learning to take place. IT Training, Autumn 2009, ©2009 BCS


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Training Manager/Director Development


Myth Busting (Aug 09)

How leadership misconceptions affect competitiveness.
Chief Learning Officer, ©2009 Media Tec Publishing


Rational Exuberance (Sep 09)
Leading the move to organizational rationality.

Chief Learning Officer, ©2009 Media Tec Publishing


Lessons from the Early Days of Lean (Sep 09)

The recession is causing many companies to rethink their organizational priorities and rapidly remake themselves. To prepare for the future, CLOs can take a page from their history book.

Chief Learning Officer, ©2009 Media Tec Publishing


Managing Knowledge and Content (Aug 09)

The process to run the business is beginning to mature.

Training Industry Quarterly, Summer 2009, ©2009 Training Industry Inc


Making the Jump (Aug 09)

What it takes for your first CLO role.
Chief Learning Officer,
©2009 Media Tec Publishing


The Foundations of Influence (Sep 09)

Focus on relationships and value.
Chief Learning Officer, ©2009 Media Tec Publishing


Managing Human Capital Like Financial Capital - The Roadmap (Aug 09) Warning 8Mb

Executives often say that people are the only real source of competitive advantage, but few can explain clearly what that means or know how to measure it. Shouldn't executives know whether their organization's human assets are more or less valuable each year? ©2009 Canadian Management Center


Learning to Unlearn - the Innovation Connection (Sep 09)

An organization’s learning function can actually block innovation, but CLOs can use that insight to catalyze innovation and reignite the company’s profit engine.

Chief Learning Officer, ©2009 Media Tec Publishing


Environment's Role in High Performance (Sep 09)

To achieve sustainable high performance, it’s not enough to bring in the right talent. CLOs must take a holistic look at the workplace environment to create results that last. Chief Learning Officer, ©2009 Media Tec Publishing


Four Keys to Developing Great Content (Aug 09)
This article focuses on specifically how and why learning leaders recommended the first four content development practices be implemented.
Training Industry Quarterly
, Summer 2009,
©2009 Training Industry Inc


Dumb-dumb bullets (Jul 09)

As a decision-making aid, PowerPoint is a poor tool.

©2009 Armed Forces Journal


What's next....and after that? (Aug 09)

One thing I never planned for in any of my jobs was an end.

Training Industry Quarterly, Summer 2009, ©2009 Training Industry Inc


What Lies Ahead - the Next Evolution of Learning Leaders (Aug 09)

Even as the chief learning officer role continues to develop at organizations globally, the rules of engagement are changing. Talent management may be the next challenge, but there are many options for learning leaders to explore.

Training Industry Quarterly, Summer 2009, ©2009 Training Industry Inc


Moving from CLO to Consultant (Aug 09)

One of the most common career moves for the retiring chief learning officer is to leave the corporate world for a different type of challenge - consulting.

Training Industry Quarterly, Summer 2009, ©2009 Training Industry Inc


Publish or Perish - the Crucial Component of Communication (Aug 09)

It’s easy to overlook the mundane chores of communications, especially when we’re dealing with day-to-day competition for time and energy. But it’s critical to get the right messages to the right people at the right time. If you proactively promote the value or training, you can help write the script for organizational success. Training Industry Quarterly, Summer 2009, ©2009 Training Industry Inc


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Selling and Marketing Education


5 Tips for Beating the Current Downturn with E-Learning (Aug 09)

Though the remainder of 2009 and beyond, the training department will continue to be under an intense pressure not seen for many years. With training still seen as a cost, not an investment, there will be strong temptation for management to make quick cuts. Training, ©2009 Nielsen Business Media 


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Learning Methods and Media


The Many Faces of Cognitive Load Theory (Aug 09)

Cognitive load theory is an instructional theory based on our knowledge of human cognitive architecture. T+D Magazine, ©2009 ASTD


Capturing Pearls of Wisdom (Sep 09)

Long-term success is integrally linked to how knowledge is transferred within an organization, but many traditional knowledge management practices fall short. The key is to develop an integrated transfer process and get experts to buy into it. Chief Learning Officer, ©2009 Media Tec Publishing


Content Design for Performance-Oriented Reusable Blended Learning (Aug 09)

A complete and effective learning strategy for many organizations must include delivery of instruction through several modalities. E-Learning is an important modality in this matrix, but it is not the only one. Content domain analysis and content level analysis are two keys to selecting the optimum combination of methods and technology use, matched to the desired outcome.

©2009 eLearningGuild


Building Extended Learning Systems that Deliver (Sep 09)

Research indicates that only a fraction of learning is used back on the job. Developing an integrated system to extend learning can boost performance and achieve long-term results in the process.

Chief Learning Officer, ©2009 Media Tec Publishing


Understanding the Learning Ecosystem (Sep 09)
Integrating learning into the learner’s environment.

Chief Learning Officer, ©2009 Media Tec Publishing


Informal Learning 2.0 (Aug 09)

Sustaining the corporation in the network era.

Chief Learning Officer, ©2009 Media Tec Publishing


The Flat World is Now Open (Aug 09)

Time to embrace the power of informal education.

Chief Learning Officer, ©2009 Media Tec Publishing


Experiential Learning in the Workplace (Aug 09)

Experience and practice underpin all performance improvement.

Training Industry Quarterly, Summer 2009, ©2009 Training Industry Inc


Twitter 101 - Are You Tweeting? (Aug 09)

Think Twitter is just for narcissists with too much time on their hands? Think again. Workplace learning professionals have begun to realize a learning return. If you’re not part of this social networking phenomenon, you risk getting left behind.

T+D Magazine, ©2009 ASTD


When the Bird Tweets, Does Anyone Learn (Aug 09)

If woven organically into a company's learning programs and culture, social media provides a powerful addition to the learning tool kit and an effective method for just-in-time learning. Chief Learning Officer, ©2009 Media Tec Publishing


The Twitter Guide Book (Aug 09)

This resource for Twitter beginners covers Twitter 101 - the basics; Building your Twitter community, Managing your Twitter stream; Sharing on Twitter; and Twitter for business. ©2009 Mashable


Learning from the Bottom Up (Aug 09)

New technologies are democratizing learning and putting in the hands of every member of the organization. But tapping into the power of open education al resources requires cutting through the hype and learning from the bottom up.

Chief Learning Officer, ©2009 Media Tec Publishing


Comics - They are not Just for Kids Anymore (Aug 09)

An emerging trend in the western world, Japanese-style comics may be a natural fit to mobile and blended learning solutions, with particular appeal to generations X and Y, audiences with lower reading levels, students with a preference for visual learning, and time-constrained individuals.

Chief Learning Officer, ©2009 Media Tec Publishing


Way Too Easy (Sep 09)

Reverse the dumbing down of e-learning.

Chief Learning Officer, ©2009 Media Tec Publishing

Gestalt Your Graphics - Improving Instructional Graphics (Aug 09)
No more muddy graphics! That’s the message in this article, with four “laws” that will help you get your point across by treating pictures as information.
©2009 eLearningGuild

Being an e-Learning Developer Doesn’t Excuse You From Being Careful (Aug 09)
Today’s tough economic times make it tempting for e-Learning developers and providers to devise new ways to find new revenue streams or save money. But in doing so, they must be careful to avoid finding themselves on the wrong end of a lawsuit.
©2009 eLearningGuild

Five Strategies to Enhance Learner Motivation in e-Learning Design
(Aug 09)

This article looks for an answer to the question, “How can you create courseware that your audience will enjoy and want to come back and experience again and again?” Motivation is a complex problem for designers, and here are some answers.
©2009 eLearningGuild

Three Practical Ideas for Using Twitter in E-Learning (Aug 09)

Twitter is a useful tool which can also be incorporated into your e-learning courses. Rapid E-Learning Blog, ©2009 Creative Commons


Get Creative and Build Better E-Learning Courses (Aug 09)

We usually tend to be the most innovative and creative when we don’t have resources.  It forces us to think in new ways.

Rapid E-Learning Blog, ©2009 Creative Commons


Unleash Your E-Learning Graphics from PowerPoint 2007 (Aug 09)
This is a very useful short-cut.  I was attempting to zip up a PowerPoint 2007 file and accidentally unzipped it to reveal a media folder that held all of the images I was using in my course.  Now, keep in mind that this only works for PowerPoint 2007, but it’s still a cool trick, nonetheless.

Rapid E-Learning Blog, ©2009 Creative Commons


How to Use This Free Screencasting Tool for E-Learning (Aug 09)

Screenr is a free web-based tool that lets you create screencasts without installing any software. Rapid E-Learning Blog, ©2009 Creative Commons


Tear down the visual wallpaper (Aug 09)

It is time to tear down the e-learning wallpaper and take heed of some top tips on using graphics for instructional use. ©2009 Kineo


Quick Draw (Aug 09)

Rapid prototyping is a powerful design methodology for e-learning. The key lies in the speed. T+D Magazine, ©2009 ASTD


Adobe Captivate 4 (Aug 09)
If you're involved in doing systems e-learning, or had it done to you, you, you've probably used Captivate. Now upgraded to 4.0, we road test it to find out what you get - and what you don't - with this new version. Warning: strong views ahead... ©2009 Kineo


Getting Started with Second Life (Jul 09)

This guide offers a basic overview of how to get started long with some tips on how to facilitate learning in this space. ©2009 JISC


Collaborative Learning in the Virtual Workplace (Aug 09)

Whether precipitated by globalization, budget cuts or new technology, learning is increasingly conducted virtually. As CLOs explore the possibilities available for virtual instructor-led training, they will see that it can be more effective than face-to-face. Chief Learning Officer, ©2009 Media Tec Publishing


Five Ways to Create Engaging Videos (Sep 09)
Careful design is the key to use in e-learning.

Chief Learning Officer, ©2009 Media Tec Publishing


A Fork in the Road (Aug 09)

Looking for direction in the LMS market.

Chief Learning Officer, ©2009 Media Tec Publishing


Micro-Cycle Testing for E-Learning (Aug 09)

Project managers tasked with producing quality e-learning courses can achieve superior results faster by coupling web-based quality assurance technologies with improved micro-cycle processes. Learning Circuits, ©2009 ASTD


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Case Studies and Projects


Case Study - Sun Learning eXchange (Aug 09)

The company that began preaching the merits of Web 2.0 scenarios long before the term was invented is rolling out numerous innovations certain to receive plaudits, and surely some skepticism, from the training profession.

ASTD Links, ©2009 ASTD


Are You Prepared for Day Two? (Aug 09)

What happens after the “go-live” date? Learning Circuits, ©2009 ASTD

Using the Oracle UPK for Collaborative e-Learning Development (Aug 09)
Developing the training to support an enterprise application rollout is always a challenge. There are always serious limits on time and budget to get the job done. Much depends on how project management is set up, and on the software chosen to create simulations for training and the rest of the “People to System” documentation. Here’s an expert’s advice about project management in this situation, and best practices for using a powerful development tool!
©2009 eLearningGuild

KeyBank Gains Visibility into Learning Program Effectiveness with Customized LMS Dashboards (Jul 09)
When KeyBank replaced a rudimentary training registration system with an industry-leading learning management system (LMS) delivered on-demand by an application service provider (ASP), the company’s learning organization had an opportunity to build management dashboards that would provide near real-time data on strategic training initiatives. ©2009 Bersin and Associates

Leaders Developing Leaders at IBM (Sep 09)
As technology and business processes continue to evolve at an unprecedented rate, IBM’s Ted Hoff strives to keep the tech conglomerate at the forefront of innovation by investing in time and resources to enable employees to stay ahead of the curve. Chief Learning Officer, ©2009 Media Tec Publishing

Making Knowledge Transfer a Two-Way Street (Sep 09)
Northrop Grumman Marine Systems realized that knowledge transfer shouldn’t be limited to veterans leaving behind institutional knowledge; it can be harvested from incoming employees as well.
Chief Learning Officer,
©2009 Media Tec Publishing

Wireless Camp scheme supported CWP laptop launch (Aug 09)
How do you reach 7,500 employees spread across the whole of the UK within a very tight timeline, not only to train them on new technology, but also so they buy into the new vision of your business? IT Training, Autumn 2009, ©2009 BCS

Business Simulation at Sun Microsystems Builds Organizational Leadership and Collaboration (May 09)
A key component of leadership development at Sun is an extremely sophisticated, custom-designed business simulation program targeted to mid- and senior-level management. ©2009 Bersin and Associates


5 Tips for Beating the Credit Crunch with e-learning (Mar 09)
This white paper focuses specifically on IT Software Implementation and Upgrades and recognises the typical challenges faced by Project Managers during software rollouts and how e-learning can help to overcome them.

©2009 Kaplan


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Measuring Education Value


Measure Smart - Trade ROI for IOB (Aug 09)

There's a new model for measuring employee development called impact on business, or IOB. While it may not be what most learning executives are used to, it can help them tie programs directly to business results.

Chief Learning Officer, ©2009 Media Tec Publishing


The Kirkpatrick Four Levels - A Fresh Look After 50 Years (Apr 09)

We have recently unveiled the current, true, comprehensive Kirkpatrick Model that was created 50 years ago by Donald Kirkpatrick. We believe that “Return on Expectations” or ROE is the most meaningful way to demonstrate the value of training (and reinforcement) efforts to the business.

©2009 Kirkpatrick Partners


Evaluation of Evidence-Based Practices in Online Learning (May 09)
A systematic search of the research literature from 1996 through July 2008 identified more than a thousand empirical studies of online learning. Analysts screened these studies to find those that (a) contrasted an online to a face-to-face condition, (b) measured student learning outcomes, (c) used a rigorous research design, and (d) provided adequate information to calculate an effect size. As a result of this screening, 51 independent effects were identified that could be subjected to meta-analysis. The meta-analysis found that, on average, students in online learning conditions performed better than those receiving face-to-face instruction.
©2009 US Department of Education


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Processes/Managing Costs/Outsourcing


Outsourcing - Increase in 2010? (Sep 09)

Whether companies are doing it or not, examining the outsourcing of training can provide a vital snapshot of where corporate learning and development are today.

Chief Learning Officer, ©2009 Media Tec Publishing


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Training Professional Topics

20 Ways to Re-energise your Training Business (Aug 09)

This report is targeted at a mixture of people, from freelancers who are just starting out having been made redundant to trainers who have had successful businesses for years and are now finding the work harder to come by.

©2009 The Trainers Training Company Ltd


Keep multimedia from morphing into multi-mania (Aug 09)

Multimedia effects can be a presenter’s best friend, enlivening a presentation and helping audiences to better grasp key messages. But too often multimedia morphs into multi-MANIA as speakers overuse technology to the point that an audience is enamored of their special effects, but can’t remember the plot!
©2009 MediaNet Inc


Never Let Presentation Facts Speak for Themselves (Aug 09)

Facts need interpretation. According to Mark Twain, “There are three kinds of lies: lies, damned lies, and statistics.” If you don’t believe this, tune into the next political campaign. People can make facts and numbers mean almost anything. Interpret yours so that your listeners draw the same conclusions you intend.

©2009 Dianna Booher


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Education Administration

No articles this month.


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Skills Gap/Technical Certification


The e-learning Skills Gap (Jul 09) and Presentation

SkillsJourney is working on an exciting new tool designed to help individuals and organisations to pinpoint skills gaps and then to locate the resources best suited to closing those gaps. The first application of this tool is to identify skills gaps associated with the use of learning technologies in the workplace.

©2009 Skills Journey


Performance-Based Employee Qualification-Certification Systems (Jan 08) Warning 4Mb

A performance-based employee qualification/certification system and performance tests enable an organization to minimize the risk of human error, and associated safety, financial, and service consequences caused when employees perform critical tasks at which they are not competent.

©2008 Ray Svenson & Guy W. Wallace


From Cheating 2.0 to Security 3.0 (Sep 09)

Given tightening budgets, challenging times call for dynamic response from modern certification programs. IBM is heeding the call.

CertMag, ©2009 Media Tec Publishing


Is one open door enough? (Aug 09)
Are vendor certifications actually worth the bother or are they a time-wasting bit of window-dressing not actually measuring real ability or performance?

IT Training, Autumn 2009, ©2009 BCS


IBM Certificate for a Dynamic Infrastructure (Sep 09)

In today's world where testing is ubiquitous, some individuals are tempted to turn to cheating. Luckily, test administrators are taking proactive steps to fight back.

CertMag, ©2009 Media Tec Publishing


itSMF qualification scheme expands (Aug 09)
The IT Service Management Forum (itSMF) can now offer a full set of service management qualifications, having officially recognised ISEB’s new ISO/IEC 20000 foundation level syllabus. IT Training, Autumn 2009, ©2009 BCS


Students' skills shaped to industry (Aug 09)
BCS has joined forces with Sun Microsystems to try and complement academic study with IT skills that can be directly applied in the workplace via qualifications that are recognised by industry. IT Training, Autumn 2009, ©2009 BCS


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Webinars and Podcasts


Creating a Web 2.0 Marketing Strategy (Aug 09) - charts only here

This webinar discussed the value of website resources, rich media tutorials, courses and presentations as well as the use e-newsletters, mobile messaging, webcasts and social media applications like Facebook, Twitter, Blogs, LinkedIn, YouTube, and so on. Training Industry Webinar, 25 Aug 09


Using Social Media Tools to Improve Workplace Learning (Aug 09) - charts only here, chat here

Social media are often misunderstood. Professional networking features and user-generated content/Web 2.0 features are easy to develop but bring additional challenges around how to make social media work. This session explored how organizations can use social media tools to improve learning in the workplace.

Brandon Hall Webinar, 19 Aug 09


The Classroom as a Learning Technology (Aug 09) - charts only here, chat here

Why has classroom training taken such a hold in corporate training and development? To answer this question, we need to look at its origins and its history. Brandon Hall Webinar, 12 Aug 09


Using Second Life for Employee Training (Aug 09) - charts only here, chat here
This webinar provided an overview of this important immersive environment, discussed its advantages and disadvantages for corporate training, and showed examples. It also pointed to key resources that are available for those starting to use Second Life in training.
Brandon Hall Webinar, 5 Aug 09


Driving REAL Revenue from VIRTUAL Classrooms (Aug 09) - charts here

Using the BMC Educational Services experience as its basis, this session outlined the different ways BMC has utilized its virtual classroom infrastructure to support public, private and self-paced education. The session covered some of the best practices learned along the way as BMC has ramped up the use of the virtual classroom infrastructure over the last 18 months.
CEdMA Virtual Classroom SIG, 4 Aug 09


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And, Finally.....




Get in the wheelbarrow (belief, trust and commitment)

Upon completing a highly dangerous tightrope walk over Niagara Falls in appalling wind and rain, 'The Great Zumbrati' was met by an enthusiastic supporter, who urged him to make a return trip, this time pushing a wheelbarrow, which the spectator had thoughtfully brought along.

The Great Zumbrati was reluctant, given the terrible conditions, but the supporter pressed him, "You can do it - I know you can," he urged.

"You really believe I can do it?" asked Zumbrati.

"Yes - definitely - you can do it." the supporter gushed.

"Okay," said Zumbrati, "Get in the wheelbarrow....."

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Feedback, please!


I would really like to get input from you, the readers.  Please give me your feedback and point me towards any article or source that you think the rest of the membership might enjoy. Thank you.


Mike Dowsey

Executive Director



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