Day 1 - 18th Nov 1999

0930

 

Welcome and Introduction

1000

 

 

Marketing Organisation

1115

Coffee
.

1130 

 

Internal Communications and Incentives

1300
 

Lunch

1400
 

Customer Loyalty Programmes

 

1515 
 
Tea

1530

 

Development Paths and Certifications
 

1630

 

Best Practice

1730

 

Close

 

 

Day 2 - 19th Nov 1999

 0900

 

e-Commerce

1030

 

Coffee

1045

 

Measuring and Demonstrating the Value of Education

.

1230

 

Lunch

1330

All

Planning the next conference

 

1430

 

Coffee

1445

 

Pulse of the industry

All companies are asked to give their views of current issues and future trends.

1600

 

Close

18th -19th Nov 1999

IBM Education

Edinburgh, Scotland

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