November 2008 Conference "Focus on the Customer"




Day 1

Welcome and Introduction

Pulse of the Industry, including Hot Topics

What Customers Want - A View from Someone who Knows

Seven Empathy Styles



Day 2

CEdMA Europe AGM

View from an Independent RTraining Company

What Customers Tell Us

Where do we go from here?

Planning the events for 2009


To contact us, click here.


Other Information



Feedback Summary

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Online Survey Results - Pulse of the Industry plus Hot Topics.

How to Use the Dynamic Benchmark Repository